17225 Torrence Ave
Lansing, IL 60438

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Sales: 708-251-0476

Used Cars: 708-251-0540

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton's River Oaks Chrysler Jeep Dodge RAM

Overall Rating:

4.4 (out of 5)

94% recommend this dealer

1395 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The vehicle offered was listed with leather seats.

Reviewed by Erin Radunsky from MissouriDecember 14, 2025

The vehicle offered was listed with leather seats. I let them run a credit check taking a hit on my credit only to halt my interaction because the vehicle did not have leather seating but they so graciously offered to have it installed at my expense. Not a trustworthy interaction

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Erin, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out at (708) 474-2300 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

After replacing Engine Mounts on my 2023 Durango, the

Reviewed by fleet5realtyOctober 18, 2025

After replacing Engine Mounts on my 2023 Durango, the service department informed me to pick up my vehicle. While still at the dealership, there was a check engine light on. Service Advisor Dewayne (who was phenomenal) investigated and found the technician had failed to plug in the intake module. Simple fix, plugged it in. I leave. After driving 2 miles, engine began to overheat and battery was draining. I pulled over to look under the hood to find the technician also failed to put the serpentine belt on. So im stuck on the side of the road anyway!!! GLAD I PURCHASED THE EXTENDED MOPAR WARRANTY. Ive had similiar disappointments with Napleton Service. I wont be back.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (708) 474-2300 so we can make your experience a positive one.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Had a quick and efficient experience with Ed and Roberto!

Reviewed by coachboyd97August 15, 2025

Had a quick and efficient experience with Ed and Roberto! Got me in and out with a great new jeep! Definitely will be recommending them to everyone!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton's River Oaks Chrysler Jeep Dodge RAM

Family owned and in business for over 50 years Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler new Jeep new Dodge new RAM and used cars for customers in Highland Orland Park and River Oaks IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Step into our new state-of-the-art facility and you will be treated to a number of amenities such as free Wi-Fi in our showroom flat screen TV in our waiting area and multiple custom lounge areas decked out with TV Wi-Fi coffee and computer access.

Ready to buy? Get a price quote before visiting the dealership.

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