DuPage CDJR

I visited DuPage Chrysler Dodge Jeep RAM on Saturday, September 20th with my cousin. We were both serious buyers and interested in purchasing two trucks. Unfortunately, our experience here was very disappointing. While I didn’t see anything I liked in their inventory, my cousin found a truck he was interested in. It even had a dent on the front passenger fender, which they assured us could be fixed , that part was fine. The issue came during the financing process. With my cousin’s 740 credit score and a $20,000 down payment, we expected competitive financing. Instead, they tried to give him 7.9% interest with only partial rebates, which made no sense given his excellent credit. When I asked Jonnie if that was the best deal they could do and why we weren’t getting closer to 3.9%, his response was: “You guys already have took my pants off.” We were nothing but respectful and serious the entire time, so hearing a comment like that was unprofessional and completely unnecessary. To make things worse, the general manager, Tom, wasn’t helpful either. He made a comment about maybe calling in a “favor” to get us $10–$15 off a month but said he didn’t want to waste his favor unless we were 100% buying the truck. That’s not how you treat serious customers. Here’s the kicker: the truck we ended up buying at Tyson Motors in Shorewood was the exact same match as the one we looked at here, and the bank we financed through was the exact same bank both dealerships recommended (Stellantis) . The difference? Tyson Motors gave us ALL the rebates AND 3.9% financing for 72 months, while DuPage tried to keep a bigger cut for themselves. The Tyson deal saved my cousin over $7,200 total which is $100 off per month compared to what DuPage offered. This review is to help future buyers: if you want a dealership that is straightforward, professional, and doesn’t play games with financing, go somewhere else. Based on our experience, I would not recommend DuPage Chrysler Dodge Jeep RAM. Because of how well we were treated, I will now be purchasing my 2026 RAM 2500 with Matt and Aaron at Tyson Motors — they truly earned my business.

Just want to help people who will be getting service in this WORST dealership ever. Please don't do any service or even get in contact with this place! Service advisors-worst and lazy, no help, no updates no nothing, worthless-only Manager is very good guy-can give him 5 starts, everybody else-NO. Brought my car back to this nightmare place again, thought I bought car here, maybe they will do at least service GOOD, gave these guys second chance kind of. From the beginning all starts this way: Bringing my car with battery issues(what I already know-it is drained) They not giving any loaners or helping with getting rental(rental company in another side of North avenue-service adviser don't know about it-WOW) Gave me phone number to call my warranty department-to get rental, I was sitting on call for around an hour ,just to get figure out how to get rental with my FULL MOPAR WARRANTY purchased in this crappy dealership. Car sitting there for 3-4 days, service advisor not calling with any updates, just called probably on Friday(car was dropped on Monday), I can come and pick up my car. I came to pickup my car, they charging me check up fee of over 200$ and telling me same thing-my battery is bad(tried to call me and change battery for 500$-my battery was 4 months old-was purchased at Auto Zone(ADM Battery)-have warranty for 4 years. Car was not even run true carwash there-what I get it(they to not organized place to do it for customers). Saturday decide to go back to AutoZone and get under warranty battery replaced. Guy was nice and change battery without question asked, but was too nice and hooked up his little computer, just to check or I have no issues with my alternator(ALTERNATOR NOT WORKING,NOT A BATTERY ISSUES)-end up I called back to the dealer on Saturday, they told me when I left dealership, my alternator was WORKING-guy at service department pretend, he was a manager ,and right away make this story and ,this xxxx me off badly-I have WARRANTY! And nobody cares about it! Brought my truck to Dealership in Lockport, IL- and will recommend all of you would to do this!!! You will get total difference and experience with rental car or loaner first thing, people friendly there and will help you with your issues , without question asked! If system would let me put 0 starts, it would be done right away!!!

We were so happy to have been helped by Elijah he was truly so patient with us as we were getting a bit nervous on not getting the vehicle of our choice. He was truly helpful all the way to the end. He was very informative about everything highly recommended him for any purchases at Dodge Ram. He's the man. Thank you Elijah you are truly the MVP hands down.