Champaign Chrysler Dodge Jeep Ram in Champaign including address, phone, dealer reviews, directions, a map, inventory and more

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1906 Moreland Blvd
Champaign, IL 61822

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Sales: 217-866-0369

Used Cars: 217-866-0056

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:00am – 12:30pm

Reviews of Champaign Chrysler Dodge Jeep Ram

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

202 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible - Do not even bother

Reviewed by Never again from Champaign, ILNovember 30, 2020

Just horrible, I purchased a used car (2012 VW )there and in less than a year have spent more money to repair (all hoses, brakes, tires, engine problems) that what I paid for the vehicle, now I'm told it needs a new engine. This has all been w/in 11 months of purchasing a vehicle from them. When I did call to discuss the issues I was told - you bought a used vehicle and I'm SOL. I won't even take my Jeep there to be serviced - I'd rather drive 40 minutes to another dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.5 (out of 5)

Service department is useless

Reviewed by Lenny pfrommer from AthensJuly 29, 2019

Been in the shop 5 times for same problem still not fixed. Have kept my car for a total of 5 weeks now. Often try not to give me a loaner. And the problem still exisit

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

Rude finance manager, misleading salesman.

Reviewed by Downtown81 from Champaign, ILMarch 13, 2019

Very poor customer service in the sales department. Financing manager was very rude. Salesman lied about having the vehicle detailed, then after telling me it was my fault for having not purchased the car the day before he said it would get detailed while we did the paperwork, PROMISED it would be done in that time frame. It got wet in that time frame and someone shined the tires and wiped down only the top of the dash. Nothing else was done. The car still needs a lot of cleaning to be even considered half way detailed. These guys don't respect their customers and will tell you whatever they want to get your money and send you down the road... with headlights pointed so low at the ground I had to spend an hour adjusting them just to get home. I will not be doing business with them again, ever.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Taking care of our customers is our top priority and I'm sorry we messed up. We take customer complaints very seriously and always do our best to resolve the issue promptly. This is the first negative response I've received regarding any of our Finance managers and will see to it this does not happen in the future. It appears we dropped the ball on the promised detail of the vehicle, which I was unaware of. That said, you were promised a detail and I would like to make that right. Please contact me directly at 352-4273 to schedule a time that works best for you to drop your vehicle off to get that done. We appreciate your business. - Tom Kain

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Champaign Chrysler Dodge Jeep Ram

At Champaign Chrysler Dodge Jeep Ram it's not just about buying a car. It's about finding the right car for YOU. That means we take the time to get to know you...your aesthetic preferences your hobbies and your driving habits.

This is true regardless of whether you decide to lease or buy a new Dodge Jeep RAM or Chrysler. For whether you're "together" two years or 20 Champaign Chrysler Dodge Jeep Ram wants to make sure you never regret your decision.

Ready to buy? Get a price quote before visiting the dealership.

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