Weeks in Benton in Benton including address, phone, dealer reviews, directions, a map, inventory and more

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1627 N Main St
Benton, IL 62812

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Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:30am – 12:00pm

Reviews of Weeks in Benton

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

72 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They'll give you the wrong repair and take your $$

Reviewed by Brett Davidson from Cape Canavereal, FLOctober 23, 2020

Unfortunately the horror stories about the service department are true. These guys screwed me out of $5,000. I was on a road trip and broke down in Benton due to shifting issues on the highway. I brought my vehicle in to Weeks and they told me the transmission was in bad shape and needed to be replaced. Pretty surprising considering it’s a 2016 vehicle with less than 100k miles. I asked if there was any additional troubleshooting they could do and they told me nope, they were confident that was it. $3800 later I picked up the vehicle. Within an hour I broke down with the EXACT SAME issues I had when I brought it in. And the computer was even throwing the exact same code as before. Not only was I out the $3800, but I was stranded far from home. I had to find a place to stay, pay for a rental car, find a competent dealership to do the proper fix, and I ended up missing two days of work. Once at a dealership that actually knew what they were doing, they found an issue with the Powertrain Control Module, which is completely separate from the transmission and of course not covered by the new transmission’s warranty. Ultimately this was a $600 repair and the vehicle has been fine ever since. I notified Weeks of everything that happened and they didn’t offer anything more than an insincere “sorry for your inconvenience”. They did not apologize for missing the PCM, choosing an extremely expensive repair without thorough diagnosis, or the additional $1k in costs I incurred by being stranded on the highway far from home. They did not offer a single cent to help pay for the costs I incurred due to their failures. They just kept repeating that they’re “confident in their analysis.” Who cares if you’re confident in your analysis if the analysis is obviously wrong? My symptoms were literally unchanged after giving them $3800. I’d stay far away unless you also want to pay for expensive, unnecessary repairs and any additional costs that come from that.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (618) 435-3334 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Not right. NOT SAFE!!

Reviewed by Henry Swanson from Mount Vernon IllinoisMarch 04, 2020

Showed me a truck with 3 very low tires and a check engine light on. Refuses to fill up tires or read code before the test drive with a 7 month pregnant woman. Said they would accept a offer then calls back saying they wouldn't accept anything less than x amount $1,000 higher than previous offer plus TTL. Truck has several issues between wiper motor that doesnt work, check engine light, interior lights dont work, 3 tires going flat, and that just covers the safety side of it...........

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Let me try to explain to you what happened. It was 530 PM when you arrived and our service department was closed so we had no way to diag. the check engine light at that time . However, per your request we did diag. it at 930 the next morning. Also, I don't recall our salesperson holding a gun to your head and forcing you to test drive the truck. If the air pressure it the tires was such a safety concern why would you have driven it and allowed your wife to ride in it? As far as the price goes you offered 46 percent less than we had it advertised for. We had the truck advertised for 3995 and you offered 1750 plus tax and fees. I am sorry we could not get together on the price but that does not justify the comments you have made and your overreaction

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Best Car Dealer in Southern IL!

Reviewed by Rich Hill from Benton, ILJanuary 30, 2019

I have purchased 2 vehicles from Travis Severin at Weeks in the last 6 months. Easiest decision I’ve ever had to make buying a car with no pressure whatsoever. He found exactly what I was looking for and at the right price. I WILL NOT BUY ANYWHERE ELSE! Will, Travis, and the others at Weeks in Benton are the best in Southern Il hands down! Thanks again guys!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Weeks in Benton

At Weeks In Benton we offer new Chrysler Dodge Jeep Ram and Chevrolet vehicles along with used cars trucks and SUVs by top manufacturers. We also have a full line of Polaris ATVs and side by sides along with Victory motorcycles! Our sales staff will help you find that new or used car you have been searching for.
For years our financial staff at Weeks In Benton has offered expert advice for those seeking a great loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Dodge Chrysler Ram Jeep Chevrolet Polaris and Victory repair technicians.

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