Weeks in Benton

Unfortunately the horror stories about the service department are true. These guys screwed me out of $5,000. I was on a road trip and broke down in Benton due to shifting issues on the highway. I brought my vehicle in to Weeks and they told me the transmission was in bad shape and needed to be replaced. Pretty surprising considering it’s a 2016 vehicle with less than 100k miles. I asked if there was any additional troubleshooting they could do and they told me nope, they were confident that was it. $3800 later I picked up the vehicle. Within an hour I broke down with the EXACT SAME issues I had when I brought it in. And the computer was even throwing the exact same code as before. Not only was I out the $3800, but I was stranded far from home. I had to find a place to stay, pay for a rental car, find a competent dealership to do the proper fix, and I ended up missing two days of work. Once at a dealership that actually knew what they were doing, they found an issue with the Powertrain Control Module, which is completely separate from the transmission and of course not covered by the new transmission’s warranty. Ultimately this was a $600 repair and the vehicle has been fine ever since. I notified Weeks of everything that happened and they didn’t offer anything more than an insincere “sorry for your inconvenience”. They did not apologize for missing the PCM, choosing an extremely expensive repair without thorough diagnosis, or the additional $1k in costs I incurred by being stranded on the highway far from home. They did not offer a single cent to help pay for the costs I incurred due to their failures. They just kept repeating that they’re “confident in their analysis.” Who cares if you’re confident in your analysis if the analysis is obviously wrong? My symptoms were literally unchanged after giving them $3800. I’d stay far away unless you also want to pay for expensive, unnecessary repairs and any additional costs that come from that.

Showed me a truck with 3 very low tires and a check engine light on. Refuses to fill up tires or read code before the test drive with a 7 month pregnant woman. Said they would accept a offer then calls back saying they wouldn't accept anything less than x amount $1,000 higher than previous offer plus TTL. Truck has several issues between wiper motor that doesnt work, check engine light, interior lights dont work, 3 tires going flat, and that just covers the safety side of it...........

I have purchased 2 vehicles from Travis Severin at Weeks in the last 6 months. Easiest decision I’ve ever had to make buying a car with no pressure whatsoever. He found exactly what I was looking for and at the right price. I WILL NOT BUY ANYWHERE ELSE! Will, Travis, and the others at Weeks in Benton are the best in Southern Il hands down! Thanks again guys!