1310 Pole Line Rd E
Twin Falls, ID 83301

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Sales Department

Sun 11:00am – 5:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Lithia Chrysler Jeep Dodge of Twin Falls

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience.

Reviewed by Esteban Escobedo from Twin falls , IdahoMay 15, 2024

Great experience. Reanna was very professional and helpful with all my questions. I will definitely be recommending be recommending this place to all my friends becouse of her.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Esteban, we're so glad to know Reanna was able to assist you with your questions at Lithia Chrysler Jeep Dodge of Twin Falls. Thanks for recommending us!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Parts, service, fixed operations fumbled the ball!

Reviewed by Gary Hoffman, M.D. from Ketchum, IDMay 22, 2023

I am sorry to report that Lithia Motors gets my award for the worst automotive service I have seen in many years. In early December, 2022 I had a non-working key fob for my Dodge and ordered a new one from your parts dept…approx $245. Never told that there would be a charge of $185 to change the computer code in the car nor that it would be necessary to actually have the car there instead of the other key fob. Original invoice number:122076 It took 6 weeks to get the fob and I only found out by calling repeatedly…Never notified by parts even though you had all my contact info. So for starters, parts dropped the ball. My wife took the car in to have it reprogrammed and left it and both key fobs for the several hours Service requested, at great inconvenience to her (WE DON’T LIVE IN TWIN FALLS). At that time she was told that the fob doesn’t include a key(!) and that was a separate charge of $40 and would take more time! We were out of town, away from home for several weeks. Shortly after returning I came to Twin Falls to get the key which according to your parts dept. was made and ready to be picked up. I came by March 7th at 11am and there was NO KEY. Parts told me (after searching for 10 minutes) that they would make it. I had to come back and pick it up 2 hours later. I get home and finally tried the (backup) key fob your dealership made. IT DOESN’T WORK!! So service dropped the ball. Called the manager in fixed operations; he was argumentative and unsympathetic to our plight ($435 essentially for getting another key to our car plus the repeated visits only to get a fob that didn't work, hadn't been double checked!) Are these people so ignorant that word of mouth and online reviews rule the world of customer service now?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, We are truly sorry that you are frustrated with this experience. It is never our intention for customers to feel this way. You do have the ability to bring your vehicle anywhere due to the parts having a factory warranty. We are sorry this experience has made you reconsider business with our team. Luc Hoang luchoang@lithia.com Fixed Ops Manager

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible service everything was lies

Reviewed by Tj from Twin falls idaho June 22, 2022

Worst place to buy a car ever. I thought I was getting a good deal with warranties that cover everything and car was delivered with everything ready to sign. Took my car in for a repair was told warranty coved it 100%. I was excited then had to wait two months for the part. Scheduled the service and took it to their dealership in another town again to he told I was lied to and it would cost 1500 to fix it that my warranty would not cover anything and there was nothing they could do about the guy they hired lying to me and that he had done it to a lot of other people too. There was nothing they could do to fix it. I took my car somewhere else for the same repair for less than half the price. Definitely will never do business with them again and don’t recommend anyone else to them either

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable, and we would like the opportunity to learn from it to better serve future customers. When you are free, please contact me at the number below so we can discuss your experience in more detail. Joey Guevara 208-308-9259 General Sales Manager

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Lithia Chrysler Jeep Dodge of Twin Falls

If you're looking for a well-stocked inventory of new and pre-owned vehicles you've come to the right place! At Lithia Chrysler Jeep Dodge Ram of Twin Falls the qualified sales service and financial staff members strive for 100% customer satisfaction. Check us out online at WWW.TWINFALLSDODGE.COM Where we believe KEEPIN' IT LOYAL BY KEEPING IT LOCAL is the only way!!!

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