Lithia Chrysler Jeep Dodge Ram of Pocatello in Pocatello including address, phone, dealer reviews, directions, a map, inventory and more

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633 Bullock St
Pocatello, ID 83202

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Sales: 208-648-4833

Used Cars: 208-904-2970

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Lithia Chrysler Jeep Dodge Ram of Pocatello

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

156 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Absolute worst customer service

Reviewed by Brady H. from Pocatello, IdahoApril 14, 2022

First and foremost I would never recommend this dealership to anyone. They are extremely manipulative and deceitful. Wanted a reliable truck and wasn’t getting the information I liked from the dealership I leased my vehicle from. So I decided to try Lithia out hoping they could help me out and find a reliable newer vehicle that wouldn’t make my payments go up much. They gave me way more options and were honest about what I could do with my lease. That is the only positive at all. Since I got into the vehicle they sold me it has been idling rough and has had some clunks coming from the back and front end. Worst of all there is fuel getting into the oil and they won’t even diagnose the issues they just say it is running fine. I am still trying to get them to honor the 60 day warranty they gave me and diagnose the issues with the vehicle. Don’t trust a word they tell you. It is really sad to see what has happened to this company since it became Lithia after Ted’s. My grandfather was the parts manager for Ted’s for over 25 years and actually cares about people it is obvious that these people don’t care one bit about their customers.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Brady, We appreciate you taking your time to leave us your feedback. Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable and we apologize for any inconvenience this may have caused you. When you are free, please contact me at the number below so we can discuss your 60 day warranty and have you come into to see our service department. Thank you, Ed Pasquale 209-904-3369 General Manager

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

JEEP COMPASS ON/OFF SWITCH

Reviewed by JERRY FARRELL from chubbuckJanuary 30, 2020

JAMES WAS OUTSTANDING, DOWN TO EARTH, HONEST AND CAPABLE. KEPT ME INFORMED CONSTANTLY.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

First Service of Truck

Reviewed by Rodney E Jackson from ChubbuckJanuary 29, 2020

Very fast and efficient. Very professional and helpful. Great information on the process. Thank you

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Lithia Chrysler Jeep Dodge Ram of Pocatello

The new and pre-owned inventories at Lithia Chrysler Jeep Dodge of Pocatello are always stocked with a wide variety of Chrysler Jeep and Dodge vehicles. Our knowledgeable sales representatives and certified auto technicians provide our customers with a straightforward no hassle shopping and service experience every time. Come visit us today at 633 Bullock Street Pocatello ID 83202 and experience the Lithia difference for yourself!

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