Jim Falk Chrysler Dodge Jeep Ram in Kahului including address, phone, dealer reviews, directions, a map, inventory and more

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195 S Puunene Ave
Kahului, HI 96732

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Sales: 808-214-9761

Used Cars: 808-214-9244

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Reviews of Jim Falk Chrysler Dodge Jeep Ram

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

16 out of 19 people said they would recommend this dealer

1 (out of 5)

This is my review...be cautious.

Reviewed by Mark in Kihei,HIMarch 25, 2019

I purchased a used Ford Focus from Jim Falk Motors of Maui in January 2019. The car was advertised with a list of items that include am/fm radio, cd player, four speakers, and radio data system. The price was within the Kelley Blue Book value and the exterior of the car appeared to be in good shape. When I entered the car for the test drive, the AC was on full blast and when driving the car no red flags popped up. After taking the car for a test drive, I decided to put an offer on the car. The sales person ran the offer by the manager and the manager was not willing to negotiate the sale price of the vehicle. In the sales manager’s words he stated that, “we are not the bad guys here.” After some thought, I decided to make the purchase. Unfortunately, after driving off the lot I discovered that the radio didn’t work at all. I immediately drove the car back to the dealership and informed the sales person that the radio wasn’t working. She looked at it and said that “it could be a fuse or something” and that we should “contact the Ford Service because they don’t work on Ford vehicles.” So I did, I drove over to Valley Isle Ford dealership and spoke with the service manager. I explained the situation that we just purchased the car and the radio doesn’t work. An appointment was made and the service manager told us that we had to go back to Jim Falk Motors and get a due bill. We were given a due bill by the sales manager of Jim Falk Motors of Maui and I expressed how unhappy I was to just purchase the vehicle and the radio not working. The vehicle was inspected by Valley Isle Ford the following week. The service department said they weren’t quite sure what the problem was so the car was kept for another day. Upon inspection, they proposed that they needed to order a part that was under warranty and that they would order the part. After about two weeks of waiting and not hearing back, I called the service manager to inquire about the part and he said that “it was a warranty part and he has to check with the parts department and then he’ll give me a call.” He never called back so I called to check on the part again. The service manager at Valley Isle Ford said that “the part never came in and that he will check on it.” He never called back so I called multiple times and sent an e-mail to try and communicate. I left messages with the parts department as well. Then I received a voicemail from the service manager at Valley Isle Ford stating that “you may want to call the sales manager at Jim Falk Motors of Maui who originally helped me with the deal, um they actually declined the work order um where I’m not going to be able to order it for you” and then he also said that “we may look into like a secondary option of doing an aftermarket radio.” At this point, I am so frustrated and confused. I called the service manager at Valley Isle Ford and the sales manager at Jim Falk Motors two more times each and they failed to return any of my phone calls. A call was made to the Ford service department to rectify the situation. In my opinion, I am extremely displeased and I wouldn’t recommend using Jim Falk Motors of Maui sales or service.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Excellent

Reviewed by Malia M. in Lahaina, HIMarch 29, 2018

Excellent Customer Service. See Larry or Linda, they made sure all of my auto needs were met.

Customer Service 5

Buying Process 4

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

3 (out of 5)

windshield wiper pump recall.

Reviewed by gary garcia in wailuku, hiJanuary 15, 2018

pump was replaced, but tank that held the water was filled with some kind of glue. my window was a mess from the liquid from the container. the service rep saw what had happen and had his tech rinse it out and filled with water. i thought that corrected the problwm but it still had that glue thing still and i took it back to have the container flushed out. but the substance ruined my hood and iam unable to remove the spots on my hood

Customer Service 3

Buying Process 5

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

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