Dodge, Jeep and Chrysler
New Car Dealership in Lawrenceville, GA
Overall Rating
4.8/5
Read dealer reviews
The Hayes dealerships have been involved with helping the community since the beginning. Our people are what keep us here. They are the heart of Hayes. In 1971, Hayes started the first dealership with the simple belief that treating everyone like family was the key to success. He was right! We know that times have changed, and people have become too cynical to believe any business truly cares. If we expect our community to support us, then we should support them.
Our certified mechanics know how to keep your new Dodge, Jeep or Chrysler fine tuned and safe. So if you are in Lawrenceville or the surrounding area, check out Hayes Chrysler Dodge Jeep RAM-Lawrenceville!
Hayes Chrysler Dodge Jeep RAM-Lawrenceville Reviews
Overall Rating
4.8/5
425 out of 438 people recommended this dealer
huh? really?
Reviewed by Steve Parish
in Loganville
February 11, 2019
After I purchased my Jeep Wrangler, I went home and immediately took off the top. I discovered a faulty zipper on one of the windows. It still worked if you were careful with it, but would certainly break completely within a year.
I called and spoke with Dusty Hayes who said he wouldn't replace it because the zipper still worked. I said fine, then will you replace it when it breaks within a year. He said no.
Finally, he reluctantly agreed to send photos of the faulty zipper to the Jeep company. I made a trip to the dealership for photos to be taken. Jeep agreed to replace it. So another trip to the dealership to have the top installed. It never should have been this difficult.
About a week later, I was driving with some coworkers with me and the steering messed up and wouldn't drive straight. I nearly wrecked due to the sudden change. Yet another drive (very slowly) to the dealership to have it looked at. I was told that the ball joint wasn't installed correctly.
Again, about a week later, I tried to remove the spare tire and realized it (along with most of the other wheels) had been put on too tight and couldn't be removed with the supplied lug wrench. Had to drive to the dealership once again. Mechanic admitted that it was put on with too much torque from a pneumatic drill.
I called Dusty again and discussed how annoying my experience had been along with the wasted time and gas and asked if he could make it up to me by selling me some Jeep accessories at a discount. He asked me to send him a list, which I did. My list showed some basic pricing (mostly from Amazon) just so he understood the pricing I’m trying to beat.
He said that even though they consider themselves to be the largest Jeep parts/accessories reseller in the region, he can’t beat those prices. I find that very strange, but ok. Discussion over and no other offer made to make up for my troubles.
Then, out of the blue, I received a phone call asking for a positive testimonial for the Haye's dealership. I said I won't. I later received a phone call from Stephen Weatherly. After I explained my story, he asked to send him my list of parts so he could look at it, which I did. I never got a response, even after emailing him again over a month later. Still no response. Eventually, I kept calling until I could reach him. All he said was that he can't beat my online prices and there's nothing more he can do. Still, no other offer made to make up for my troubles.
Do you think I (or anyone in my circle of influence) will ever do business again with Hayes Chrysler Dodge Jeep in Lawrenceville, GA?
Owner
Reviewed by Pat
in Loganville, Ga
August 15, 2018
Boris was very helpful. He spent a lot of time making sure we got the right Pacifica for our needs.
2018 CHRYSLER PACIFICA.
Reviewed by CEDRIC DILLION
in MACON GEORGIA
August 07, 2018
Thanks to ALL OF YOU, I GOT THE CAR I WANTED, and I could not be happier...Thanks again for making it happen for me!!! DEARCI and MAGDALENA!!!!BOTH of you were GREAT!!!!
