Hayes Chrysler Dodge Jeep RAM-Lawrenceville

I had an awesome experience !!! I was online car dreaming one Friday afternoon & stumbled on a 2021 Jeep Sahara , I sent a request for more info & received a call from the Nubian within 10 mins !!! He gave me some info on the car & I said I would think about it over the weekend , weekend came and went and Monday he checked back in with me & by then I was ready to apply !!! Upon approval Nubian helped me every step of the way along with their awesome finance manager Ernest. Now I am VERY HAPPY 2021 4xe owner !!!! Thanks you guys !!!!!!!!!!

I tried to drop off my car on Thursday, 8/19 for an engine light. They told us to bring it back on Tuesday, 8/24, which I did. They suggested, diagnostic test, which coost $99. I asked when can I hear back and they said they are pretty booked up so if it was ok to keep it through Wednesday, 8/25. Wednesday came, but didn't hear from them. Call them on Thursday and they said they are busy so that's why they haven't called back. Matter of fact, he asked if I wanted to pick up my car then drop it back off!!! xxx!!! I told them NO and I need to know what's going on and that they need to communicate with me. He said he'll call me later that day. But of course he didn't call back. They finally called back on Fri morning & lvm. Left a voice, then had to call back again & finally talked to him. This dude had the nerve to up the diagnostic charge to $150 and said that sometimes the diagnostic test can run more when they perform additional tests! xxx you didnt tell me that in the first place or before you performed it!!! Then brought it down to $130 like he was doing me a favor! They quoted a total of $1600 to fix everything. I decided to fix only the critical items, and they ended up giving me some discount. When I got home, out of curiosity, I followed up with a several local body shops in Suwanee and realized how Dodge up their prices. Dodge has done me wrong more than once. But I bought my car from Hays, only ever went to Hays for Services, collision fixes, parts, including down to batteries for my car keys, and I have NEVER taken my car anywhere since I bought it in 2014. I have referred a numerous people to Hayes and have considered buying another car from them. But that's about to change. Hayes got comfortable with customers like me who faithfully brings our cars there and takes advantage of our time and money!!! Never again I will go back to Hayes and now on I'll make conscious efforts to advertise their dishonesty and don't give shhyt customer service attitude every opportunity I get!

Excellent customer service from my salesman, Paul. He was very thorough and clear when explaining things. Our finance guy was also very good at explaining.