Don Jackson CDJR North

I am extremely disappointed with how this dealership handled our purchase and a $4,000 used EV tax credit. When we bought our used EV, we told the dealership several times that we did not qualify for the tax credit. They added the $4,000 credit to the first draft of the contract, and we asked them to remove it. The final lender-approved contract they sent us— and the one the bank funded—did NOT include any tax credit. Months later, we received a letter from the IRS stating that the dealership filed for the $4,000 credit in our name anyway, even though it was not in the final contract. I contacted the dealership multiple times, and a manager admitted on a recorded call that the credit was filed in error and told us the dealership would send us a check to correct it. That was back in February, and we still have not received anything. Since then, the dealership has stopped responding with any meaningful updates. We now have to consider filing complaints with the State Attorney General and the IRS to resolve something that should never have happened in the first place. This has been an extremely frustrating experience, and I want other customers to be aware of how this situation was handled.

Bought vehicle 29 July 2025 from overseas as I'm in the UK with the military. The odometer and sales receipt showed one mileage; yet when my transport picked it up on 19 Aug it was over 150 miles more. Dealer gave several conflicting reasons for the added mileage and has not provided a written explanation nor apology, despite my requests. Fuel levels indicate the car was driven 15–17 Aug while in their custody. Several items sold with the car are missing or defective (advantage kit not provided, no floor mats, only one key, mirrors don’t fold, oil life 50%, stability control error, air suspension leaking). Multiple staff told me “these things happen” and refused to help, along with the GM avoiding my calls, emails, and voice mails. Unsatisfied and would not recommend.

Worst Dealership ever! I currently have a loan on a vehicle I did not purchase through this dealership and have been trying for 10 days to get them to reverse the financing since I never took possession of the vehicle. It was sold and not even on the lot when I went to pick it up, so not sure how I financed it. Then found out it had severe hail damage that was not disclosed when I specifically asked. When I call and ask for a manager, they are rude and hang up on me