Sarasota Chrysler Dodge Jeep RAM FIAT in Sarasota including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

7745 South Tamiami Trail
Sarasota, FL 34231

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Sales: 941-922-2400

Used Cars: 941-922-2400

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00am
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 3:30pm

Reviews of Sarasota Chrysler Dodge Jeep RAM FIAT

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

1284 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)


Reviewed by Marina Shipps from Sarasota, FLMay 28, 2021

The GM-Don Osborne, stated that they were in the wrong about what happened after reviewing with the mechanic that serviced my 2018 3500 dually. I brought the truck in for brake service and stated for them to replace break pads if needed, BUT they did NOT EVEN take my tires off to check the break pads. The service manager, Darren, stated that "to check brake pads on a dually you don't need to take the tires off," and he stated "I ASSUMED the break pads were good." This to me is the dumbest thing I have ever heard. Anyone who even knows the littlest thing about vehicles, knows in order to check break pads should take the tires off. I then go to the GM, and he asked "what kind of bed is on the back?" (which was clearly stated on the receipt what is was), and said "Maybe the flatbed is too heavy for the truck?" I looked at him and said "This is a 3500 dually, are you serious?" So overall, they agreed that they made the mistake by assuming, but yet cost us $1,900.00 and the GM offered to give me $200 credit, which doesn't even cover the rental truck. This was the BIGGEST slap in the face, and I will never go back to this dealerships, OR any of the other dealerships Don Osborne manages. He didn't even look at me in my eyes when I was telling him my concerns. This could have resulted in a serious, fatal incident due to my truck not having any breaks when I brought it in. For them to say they assumed and stated that the breaks had plenty of life, is the biggest lie and honestly is embarrassing to the overall company. Headquarters couldn't believe that this GM treated me like this.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Marina, we do apologize for this situation. The truck was brought to us with two issues. The first issue listed was “The ABS light is on.” We scanned and found the Hydraulic Control Unit had an open circuit. We replaced the unit and fixed that problem. The next issue listed was “Brakes are making noise when stopping.” The technician looked at the inner brake pads and wrote that he found plenty of pad life left. He noted that mud was caked on the wheels, suspension and brakes. He wrote “the customer needs to remove all the mud, mud issue” on the repair order that you received. The repair order was closed on Friday 5/21/21. When you came in to see us the following week you stated you took the truck to a different repair shop and they pulled the wheels and said you needed new rear brakes, calipers and rotors. We apologized that our technician did not find this problem. If he had checked further, we would have had the $1,900 repair job, not the other shop. We never said “maybe the flat bed is too heavy for the truck.” We only asked about the bed on the truck to try to understand why our technician did not pull all of the wheels, though we did not charge for pulling the wheels or inspecting the brakes. Marina, we did not cause the brakes to need to be replaced. If we had found that problem you would have had to pay us for that repair. The other shop found the problem and you had to pay them. Again, we apologize, but we did not cause the problem.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Friendly environment

Reviewed by Mark from Sarasota FloridaMay 21, 2021

No Hassle and very friendly. The salesman told us how to store the car. He gave us a websites to pick up the material we needed to do so.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Mark, thanks for taking the time to leave a five-star review. We truly appreciate the feedback!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.8 (out of 5)

In and out

Reviewed by Mark from Sarasota, FLMay 20, 2021

Great customer service, quick, and easy. They the process really easy, so that you do not mind staying and waiting.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Sunset Dodge Chrysler Jeep Ram Team

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

About Sarasota Chrysler Dodge Jeep RAM FIAT

At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.

Ready to buy? Get a price quote before visiting the dealership.

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