Orlando Chrysler Dodge Jeep Ram

If you're a military veteran do not do business with these people. No integrity, terrible command and control and bad management skills. This crew has no idea what the other one is doing. I made an inquiry about a vehicle, someone named AJ Ford told me it was available, and asked if I wanted to test drive it. I said yes, but I was over an hour away and a slow disabled veteran. She said don't worry I had an appointment at 3:30 for a test drive. I received a text message verifying my appt. and to ask for sale manager Josas. When I got there, an hour and a half later, Mr Josas said, "Oh, that vehicle, we just sold it" and smiled. Then 3 or 4 employees close by saw this and laughed. I did not see why this was so funny. Unfortunately, I suffer from PTSD, so we all know what happened next. After cursing them out, Jeremy "J Money" Scott actually lied and told me they didn't know I was coming, when I showed the confirmation text, they had nothing to say. They could have called me during my hour and a half drive to advise me they sold it. We were texting them during our drive, asking about dealer fees, which they refused to disclose. So they knew we were coming. My wife took off work, and gas isn't cheap. You could tell right away they just didn't care, they want big, fast money, ready to sell me a different vehicle, not the one I had an appt. to test drive, the one they sold out from under me. They don't care about people. I never got an apology, neither will they. However, I will tell everyone at the VA not to shop at this "S" hole. This is a good 25 meter target for the better business bureau ...FU illegal "bait and switch" operation.

Advertised prices are not even close to the real price. Every dealer charges extra fees, but these were higher than I’d ever seen. The online price does not include unreasonable additional fees like $2000 in "service repairs" and a $1900 dealer fee. Unfortunately, I’d recommend working with a dealership that’s up front about pricing.

So far I have bought (12) vehicles from this dealership if I’m not forgetting one or two. The last a 2023 power wagon - I love coming here everyone here is very polite and helpful. I deal mostly with Tarek and Bill and they are both very professional. I have never had a problem at the service center that I didn’t get resolved. If you give these guys a chance I think you will be very happy in the in.