Advantage Chrysler Jeep Dodge RAM

I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here.....

The customer service here at Advantage Chrysler Dodge Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my passenger side window, and even have suggested/offered to attempt to polish out the scratches. They also took the time to assess and research whether or not my sunroof screen part alone would have to be replaced or if the whole mechanical portion would have to be replaced. So, a big thank you and shout out go to Luis Carrasco, Service Manager, and PJ-Service Technician/Mechanic, who were professional and provided excellent and exceptional communication in breaking down and explaining the issues, and the time-frame that it would take to complete and resolve the issues. Thank you Dana Renaux, Service Advisor, for helping me troubleshoot the rattling noise in my engine when I accelerated or went up hills. Adding the gas additive/treatment, and putting in a higher grade gasoline which is recommended by Volkswagen, is working well, and have not heard anymore rattling noises coming from my engine! I would also like to take the time to thank and mention Charlie and Dyann Crown who took the time to sit down with me, and actually listen to my cares and concerns. I felt heard, seen, and validated. They advocated for me to have my vehicle inspected, and also went above and beyond to make sure the issues at hand were addressed, remedied, and rectified for a win-win amicable outcome and resolution. It is evident that their example in leadership along with their core values have trickled down and made an impact on the rest of the team members at Advantage CDJR. The ultimate satisfaction in my case was being able to drive off in my beautiful and sparkling clean VW Passat SE TSI courtesy of the Advantage CDJR Detail department.

DO NOT USE THIS DEALERSHIP. absolutely horrible. I purchased a brand new dodge ram and within 17 hours realized that it did not have feature which they told me it had. I brought it back (17 hours later) to upgrade it to one that has the features (yes I was willing to pay more for the features). They were awful. the manager Tre Turner was rude, unprofessional, disrespectful and refused to do anything to allow me to upgrade after 17 hours. The entire purchase process was horrible but this is insane. I will be notifying local media and ensuring everyone knows what horrible dealership this is.