Dadeland Dodge Chrysler Jeep RAM

Deceptive, unethical practices and predatory! •Price was changed just because I walked in the door. I have emails, screenshots and an AMEX Auto Purchasing Price Guarantee to prove that the price was different before we started negotiating. The asking price jumped $1500 from the time I walked in the door to when we sat down to talk numbers. •They refused to honor the AMEX Auto Purchasing Program details putting them in breach-of-contract with AMEX/TrueCar. •Added ridiculous fees! Over $4000 in prep/service/detail fees! This feels incredibly predatory given the location of this dealership... The demographics of the area lead me to belive that the large portion of their clientele are payment driven and willing to accept any fees as long as the payment is affordable. •They greatly devalued my trade... I was offered 18% less for my trade than I was offered elsewhere! 15% doesn't sound like alot but in my case 15% meant almost $3000!! Somebody else may not have caught this but I am an industry professional. I have been around the Auto business and car dealerships since I was a kid. This is not a dealership to be trusted and definitely one I would suggest you avoid. STAY AWAY! STAY AWAY! STAY AWAY!

Went in for a recall issue. My airbag on the driver and passenger side were both replaced. When I got back in my truck, the AC was no longer working. I drove down the street and was realizing this as i drove. I stopped in the parking lot of Brandsmart down the street. Turned my truck off and it wouldn't start back up. I was stranded for over 2 hours and called the dealership back. Deysi (from service) finally got on the line but told me I need to get the truck jumped and get it back to them. The truck wasn't taking a jump. I tried from an F-150 from a person passing by. The battery was completely dead. My girlfriend came with my two kids and we went to the dealership, leaving my truck at brandsmart. The sales manager told me until they know that it was their fault, I was on my own. Told me he'd call me a tow truck but then doubled back and said I'd have to call my own after not being able to get in contact with the one he tried to call. After causing a scene with the conversation getting louder and demanding they fix the issue, someone else finally came and said they'd send a service tech to my truck to get it started. They jumped it with a strong jump box and told me my battery was bad. I went straight to advance auto where I got the battery less than a year ago. They charged it fully and tested it. The battery was good, the alternator was good, the starter was good. My AC is still not working correctly and my power cable to my subwoofer was left disconnected. Also my radio was left hanging out. It was a VERY shoddy job. I missed a day of work dealing with this issue. At the moment, I'm being sent away by the service manager, Maria, admitting that mistakes were made but there's nothing that can be done. They just tested my battery and it's testing as good. Maria told me there was no way they could've determined the battery was bad in the brandsmart parking lot with it being that drained. They did though. It also took a long time to get my vehicle back after the service. I'm pretty sure they had to jump it out before they gave it back to me considering how dead it was. Had I not escalated this far and just taken what they told me, I would've paid for a tow truck and also a new battery. So far, these are the people that were rude and unhelpful with my situation: Ricardo Shedden - Sales manager Maria - Service Manager Stay tuned Dadeleand Dodge, there are some issues coming your way

2019 grand Cherokee I been having a stop/start problem for about a year which 3 times another dealer was not been able to properly fix, I went to Dadeland Dodge and in about 3 hours they found and fixed the problem. Thanks to a great team Eric service advisor, and Maria Service manager, keep up the good work