Ferman Chrysler Dodge Jeep RAM in Lutz including address, phone, dealer reviews, directions, a map, inventory and more

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24314 FL-54
Lutz, FL 33559

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Sales Department

Sun 11:00am – 5:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Ferman Chrysler Dodge Jeep RAM

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

687 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.2 (out of 5)

Warning: honesty is lacking

Reviewed by C barry from Dade cotyAugust 04, 2021

WARNING: Honesty is not their strong suit! Pay attention to the double talk when you ask a question. I was given one price and that changed when they returned. They agreed to the new number and that changed after I waited over an hour for the finance guy. When I questioned the number they changed again. My salesman was fine, it was the manager and the finance guy who lied and manipulated the conversation. Try other Jeep dealer in the area - there are many. This one is dishonest and lacks integrity. I am retired US Navy and have never felt so dishonored! Wont be back and wont buy another Jeep! Even without the books which were missing from the car I bought!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.7 (out of 5)

Unhappy buyer

Reviewed by Rick B from New Smyrna Beach FlMarch 30, 2021

Went over got a nice car had to have it fixed elsewhere they were nice enough to pay for that. It was an epic battle just to get the owners manual for the vehicle sent to me in the mail and they never sent the gas card. I even had it written on a paper that they owed me the owners manual and gas card. Would never go back. If you’re stuck there with those xxxxxxxx make sure you get your gas card before you leave. It’s people like that that give use car salesman a bad name.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

PARTS DEPARTMENT NEVER ANSWERS PHONE OR CALL BACK

Reviewed by Barbara Hospel from Land O LakesNovember 16, 2020

iMPOSSIBLE TO GET A HOLD OF THE PARTS DEPT! I LEFT A MESSAGE OVER 5 DAYS AGO, AND WAITED 26 MINUTES OF PHONE FOR PARTS DEPT.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Sorry to hear you had a less than amazing experience with us, . We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Ferman Chrysler Dodge Jeep RAM

Ferman Chrysler Dodge Jeep RAM of Tampa is your Tampa and Lutz Chrysler Dodge Jeep Ram dealer. Our dealership stocks an incomparable selection of competitively-priced new cars trucks and SUVs. If you do not find a new Chrysler Dodge Ram or Jeep car truck or SUV that you are looking for please contact us. Our staff will find a vehicle to meet your expectations. Did you know that three-out-of-four Ferman used vehicles have had only one owner? That's correct. And we'll prove it with a free Carfax report.
"Treating People Like People For Over 100 Years!"

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