Napleton Chrysler Jeep Dodge RAM

Horrible experience!! Went to purchase a used Pacifica with salesman Alvaro. He went to his manager and we agreed on a price. I live over 3 hours away. He told me to set up finance and they would hold the van. I told him I was paying cash and sent him a copy of the certified check and copy of insurance. He would have the van ready for me when I got there. On my way driving up there, I received a call from Alvaro telling me that Mike a manager at the dealership sold the van to somebody else. This dealership cannot be trusted and you should stay away!!

Terrible customer service, the staff is very rude and racist. I don't recommend them at all. You better off traveling to another dealership either to purchase or service.

Worst customer service I would not ever buy a car from this dealership. I went on a Tuesday and made an appointment to see a specific car and when I got there they told me it was sold! Showed me another car instead which I purchased an electric car. I used the car Wednesday and Thursday I spent all day trying to charge my car went to 6 different charging stations and used my neighbors charger as well and no luck, so I brought it to back Thursday night they refused to give me my money back and said they would take it to Volkswagen and see what was going on with the charger the general manager told me this! Friday I called and never heard from anyone, on Saturday I left 3 messages and no response on the 4 th call Lorenzo answered and said there was nothing wrong with my car and returned it to me! I explained that no one called to tell me about my car and the general manger said he would take it to Volkswagen and he never did! So they gave it back to me and still not charging! I also gave him a key which was not working for the car and he said he would fix it. I asked if I could bring the car back again since the general manager said he would fix and did not and they told me to bring it to Volkswagen but 8 just wanted to return to them but then they just stopped calling or answering my text messages! He sent my key back and was missing the hook for a keychain and he said that’s how it was given to him. So now I am left with a car that I can’t charge and a broken key and no one will help me from the dealership! So frustrated with the lack of service?