Jacksonville Chrysler Dodge Jeep RAM Fiat in Jacksonville including address, phone, dealer reviews, directions, a map, inventory and more

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11101 Nursery Field Drive
Jacksonville, FL 32256

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Sales: 888-342-2648

Used Cars: 888-600-1872

Hours Toggle

Sales Department

Sun 10:30am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Jacksonville Chrysler Dodge Jeep RAM Fiat

Overall Rating:

4.2 (out of 5)

64% recommend this dealer

143 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Customer

Reviewed by Amy from Jacksonville, flMay 28, 2021

Can’t get a call back. These people put you into everyone’s voicemail. I even asked to speak to the GM and I was sent straight to voicemail! I would not recommend them for service after the sale ever!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Dear Amy, Thank you for taking the time to reach out to us directly to give us feedback. Your recent service experience with our dealership does not resonate with the type of customer service we value, and we are sad to hear we missed you. We will share your experience with our Service Management Team for further review. Should you have additional comments you would like to share, please do not hesitate to contact Donna Windsor, Customer Support Mgr. at dwindsor@jaxcjd.com or at (904) 493-5592 so that we can improve on the quality of customer experience. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

Beyond horrible after sale!!

Reviewed by Donny B from Fleming Island, FLDecember 19, 2020

Beyond horrible after sale!! This is the second vehicle purchased from them with similar results. NEVER again! The previous vehicle I asked for rubber floor mats at cost (not even free) and was told that it wouldn't be a problem so, I ordered them and when I went to pick-up was told that they are 2 separate business and parts wouldn't honor the deal. Absolute BS!! The most recent vehicle my wife bought and they wouldn't return her calls regarding financing and registration. Stu (finance manager) made commitments that he failed to keep then played stupid when she misspoke on Kidd or Kips name. She is still owed plates which were to be next-day-aired but received a call to pick -up. She is not driving back there to deal with their incompetence! NEVER again!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Dear Donny B. Thank you for taking the time to provide us feedback. We are sad to hear of your experience with our dealership. We take your comments very serious and we our addressing our Sales and Finance Team to work towards resolution. Please feel free to reach out to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com or direct line (904) 493-5592 for additional assistance. Our goal is improve the quality of customer service. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.8 (out of 5)

Cant find problem

Reviewed by Pturner991 from Jacksonville,FlSeptember 15, 2020

I took my vehicle in for service. When I try to start the vehicle, it just cranks and won’t turn over. I had it in last week and they kept it for 2 days. Said they could not duplicate the problem. Took it back yesterday and they said they still can’t duplicate the problem and want to keep it til tomorrow. Won’t give me a rental even though it is under warranty. My service advisor was Quinteria and she was as helpful as could be. I am just frustrated that they can’t find the problem and I can’t get a rental . I have now been without a car for 5 days. It is under warranty and I should get a rental . I am going out of town next week and am scared to drive my vehicle. Afraid I will get stranded somewhere. There are numerous sites on the internet where people discuss this same problem. I can’t figure out why they can’t find the problem.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, Thank you for taking the time to give us feedback on your recent visit to our dealership. While we understand the diagnosis process can be frustrating, we value your time and will always work to provide you transportation solutions. Our Advisors have the highest capability to make decisions or reach out for additional assistance from our Management Team to meet customer needs. Our Assistant Service Manager, Anthony Pryor, is trying to reach you so that he can gain more insight into your experience. Please feel free to reach out to Anthony at (904) 493-5583 or email apryor@jaxcjd.com at your convenience. Should you wish to share additional comments, please email Customer Support Mgr. Donna Windsor at dwindsor@jaxjcd.com so that we may improve customer experiences. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Overall Facilities N/A

Customer Service 4

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Jacksonville Chrysler Dodge Jeep RAM Fiat

Jacksonville Chrysler Jeep Dodge has been proudly serving Jacksonville and neighboring communities for over fifteen years. We realize that the greatest comfort we can provide is attentive employees who focus on the care of our customers. Our greatest satisfaction comes from delivering a consistently positive experience that creates friends and customers for life. We are proud of our partnerships with Wolfson Children's Hospital local food banks animal shelters numerous school programs and athletic teams. We hope to strengthen these relationships and continue to make new ones for many years to come.

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