Gainesville Chrysler Dodge Jeep RAM in Gainesville including address, phone, dealer reviews, directions, a map, inventory and more

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3000 N Main St
Gainesville, FL 32609

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Sales: 352-275-5743

Used Cars: 352-275-5722

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Gainesville Chrysler Dodge Jeep RAM

Overall Rating:

3.9 (out of 5)

67% recommend this dealer

64 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Customer service is abysmal

Reviewed by Jim McKenzie from High Springs, FloridaNovember 05, 2020

I made an appointment for a weird nose coming from wheel well on my truck and dropped off the truck 6 DAYS ago. We were supposed to be contacted about the problem and ideas to fix. I called twice that day and could never get ahold of my “service rep”. The following day I called three times before finally getting to speak to him on third time. He said they had been waiting on my approval to figure out what was wrong. (Why did I make the appointment? Why did I saying saying go ahead and look into it?) he said they would now “work me in” but it would probably be Friday before they got around to it. Remember I had an appointment and dropped it off on Tuesday AM. Friday I called 3 times and no response. I called again on Saturday and was finally after telling the receptionist I was extremely frustrated able to get to speak to my “service rep”. He said it was torn apart and they where trying to figure it out. I asked him to please call me with update before close of business today (Saturday)....... No call. Monday am, I called and after reminding him he had promised to call he said he had just received my paperwork and was going to work up the numbers to call me back with in next few minutes. I gave him 45 minutes to call me back.....let’s see what happens, anyone wanna place a wager? UPDATE- 5 entire weeks later and the same crappy service is going on. That’s right they have had my truck for 5 weeks, service said the part was finally coming in on October 21 (I had to call to get that update). I have spoken with Service Manager(after being told again “ their swamped” and having left a message for 24 hours) and I called the manager back, that hey were swamped and working on it. Yesterday I called after 4 days of no updates from discussing with service manager and finally spoke with my service rep, who referred to it as “the truck from xxxx”.....service rep said he had no news but would check with guy in back and “give me a call right back” this was 24 hours ago and still no call back. SERVICE MANAGER HASN’T REACHED OUT TO ME, GM HASN’T REACHED OUT TO ME. I CANT GIVE LOW ENOUGH MARKS FOR THIS DEALERSHIP. The saga continues

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor customer service

Reviewed by Fernando Lopez from Gainesville, FLOctober 26, 2020

Advisor was mad at me by using the platform in the web to schedule the service for my car. I had to wait two hours and nothing happened with my car, not a diagnosis was done. Prior to have my car serviced by this place.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Overcharged and more repairs after inspection

Reviewed by ERNESTO LAMADRID from GainesvilleAugust 16, 2020

I was ripped off once but not twice. 2010 Town and Country Mini Van. First, I want to review the timeline of events and service of my van in your service department. 5/19/2020: I took the van for service for an oil change and to check an oil leak it had. While there, I was offered a complete inspection of my van. My warrant was expired and I had to pay $1,690.92 of which $962.35 were in labor. I do not recall approving this work nor being aware of this cost which as a retired person is very difficult to afford but paid for it completely. Two weeks later, my van started to show new problems with the air conditioner. I took it to another shop to check the air conditioner and the mechanic told me there was a leak in radiator for which the AC was shutting down when overheating. The radiator was empty. I took it back to your service department. After over one day of inspection, I was told the radiator and the AC were leaking and the cost was $829.00 for the radiator and $2,500.00 for the air conditioner. I was unable to afford and did not agree with such a high cost for repairs and decided to take the car somewhere else I could trust. I had to pay $202.18 just for the check up which I understood the fee is $75.00 for the service but I was charged $75.00 for each malfunctioning part plus the Freon used to refill the AC. Why can they explain my van was working fine when I took it to them on 5/19/20 for an oil leak and ended up paying $1,690.92 for work I did not approve. Then shortly after I received the car, new problems start to happen and you try to charge me over $3,000.00. To date, I fixed the radiator for half the cost you quoted and the air conditioner is working well. You were going to charge me over $800.00 to fix my radiator and I bought it for $236.46 so you were going to charge me over $500.00 to replace the radiator, really? I am an 85 year old customer who has been your loyal customer for over 18 years and do not deserve to be treated like this. I followed every recommendation your staff gave me trusting your honesty and word. After this experience, that all changed and I do not trust your service department. I do not understand how the radiator broke when I understand the only way to leak is if someone accidentally punctures it while working on other parts. I will not return to your service department nor do any business in the future with Gainesville Dodge.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Gainesville Chrysler Dodge Jeep RAM

Our exceptional Sales Team doesn't stop at the sale. Thanks to our dedicated service dept. and auto repair team Gainesville Chrysler Dodge Jeep Ram makes the process of securing a new or pre-owned vehicle easy. We are also now a Certified Pre-Owned Dealership! Stop in and see what makes us different!

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