Napleton Clermont Chrysler Jeep Dodge RAM

Horrible experience!! Went to purchase a used Pacifica with salesman Alvaro. He went to his manager and we agreed on a price. I live over 3 hours away. He told me to set up finance and they would hold the van. I told him I was paying cash and sent him a copy of the certified check and copy of insurance. He would have the van ready for me when I got there. On my way driving up there, I received a call from Alvaro telling me that Mike a manager at the dealership sold the van to somebody else. This dealership cannot be trusted and you should stay away!!

I purchased a brand new 2025 Ram 1500 (0 miles) in August 2024, and since then I have had serious transmission issues. The truck already spent 30 days at the dealer due to transmission problems. After only 4 months, the same transmission and shifting issues returned, so I brought the truck back again. After 7 days, I was told the vehicle was ready, but nothing had changed — the truck still has the same transmission problems and harsh gear shifting. On 12/18/2025, when I went to pick up the vehicle, I spoke with the service advisor Alex Miniet and informed him that the problem was still happening. He went to the truck and told me that “all Ram 1500 trucks are like this,” which is not true. The transmission constantly jerks, jumps, and shifts roughly, which is not normal behavior for a new vehicle. This situation is unacceptable, especially for a truck purchased brand new and still under warranty. I am extremely frustrated with the lack of proper diagnosis and resolution, and with the attempt to dismiss a clear mechanical issue as “normal.”

Took my vehicle in for service. They charged over $950 to replace a wire (wire harness was a plug in type). Then added a 3% charge for putting it on a credit card. I will not go back for any service there.