Firkins Chrysler Dodge Jeep RAM

I was happy with my salesman Brett. He was very kind and patient t with me in the buying process. After signing documents I’ve emailed with no response to a couple questions, typical probably. My major issue is the detailing. Yes car was used. Car is fantastic. Detailing company needs lots of help. One hour cleaning ( inside car) and on the surface looked great, but as I’ve discovered in days to follow many missed spots. Again no complaints with vehicle (hopefully for a long time) or the staff while buying the car.

fast knowledgeable and ready to serve. Rhonda O'brien knows her stuff. the cars know a days are so complex it take help from experienced people to get to it taken care of . Great job getting us in a new Jeep Thank you

One isn't even a good enough star for this place. Thursday Jam 28th 2021 I had a 1:40p.m. appointment. I dropped my car off that I purchased from them to get it serviced, warranty work done, and to get the car appraised so I could trade it in on a brand new Jeep Grand Cherokee Limited. So when I go to drop the car off the guy in the service lane acted like he didn't want to even help me because he was not the service writer assigned to my appointment. Ken the guy I was supposed to meet wasn't there because I was about a hour early but figured it wouldn't matter because I was just dropping it off. So when I drop it off to the other guy I tell him that I need a service, tires rotated, balanced, check the alignment, get it appraised so I can trade it in, and that my screen in the dashboard had a stress crack, that I would like them to fix it under warranty because I purchased the extra warranty (Bumper to Bumper) that they sell you when you buy a car. So I'm trying to tell him all this and show him the crack. He is standing outside of the car not even listening to what I even have to say because I'm apparently inconveniencing him from whatever he needs to be doing besides his job.. So I go on about my day later in the day Ken calls saying that the car is ready. He says they couldn't warranty the dash because the other guy says it has scratches on it. I told Ken that it is not scratches that it is cracked the other guy never even listened to me or looked at what I was showing him. So I told Ken about my experience when dropping the car off and he said that they wouldn't charge me for my visit because of the way the guy treated me and not looking at the dash. So I go to pick the car up, meet with Ken. They have not appraised the car so I can do the trade in (When the paperwork they gave me says to do the appraisal) that never got done. Then Ken tells me that they are cracks in my screen not scratches but they will not cover it under warranty. Then Ken takes me in to meet a new sales person to get a appraisal. Then takes me to the checkout where he didn't stand behind his word on covering my service that day. (No big deal the money isn't the issue it's the point) when you tell someone something you stand behind it if you want my business. So then I get my keys and have to wait for the salesman to take my car over to the pre owned lot to get an appraisal (after its been there from 12pm until 5pm) so now I have to wait another hour in person there for some other person to do an appraisal on my car. So car was there from 12pm to 5pm and I have to wait another hour for this appraisal in person. Which this is all good. Because they lost the sale of a brand new vehicle that is $53,000.00 which capital one had my loan pre approved already and everything was set to go. Which is really sad because when I purchased my current car there the owner Mr. Firkins was there himself and the customer service was excellent. Now the whole place is different and nobody wants to work. They don't stand behind their word. The warranty is a joke. I just want to take the time out of my day to encourage every single person that is looking to purchase a vehicle to go somewhere else. They are not customer service friendly and very lazy. I will be telling everyone I know about my experience. I wouldn't have even given this place a 1 star if I didn't have to click on something to write a review. For sure -5 star from me.