Pamby Chrysler Jeep Dodge RAM

Went there for an oil change. Service reps were rude, unhelpful, and flippant about service. I am a new jeep owner and they lost a potential customer for the duration I will have my vehicle. Do yourself a favor and patronize one of the other jeep dealerships in the area for service. I don’t recommend this service center to anyone

Took my 2012 10 year old jeep there 3 times to fix an ABS light problem. first said i had to replace a sensor. Light came back on $450. then told me need new wheel bearing, 550. then told me need new abs module. 1020. 1 day after the module change and 2k in the light came back on with the same code. now they told me need a new connector at the ABS module because it was damaged and it would cost another 1020 to fix... i took the car home and inspected the module connector and turns out its not damaged at all. then i inspected the connector at the sensor they changed the first time around seems that the connector on the car side at that sensor has been the issue the whole time. so i fastened it tightly and taped it... guess what 2 weeks now and no light on. these people are either crooks or have no idea what they are doing. side note on one of the times i went to pick up the car. it wouldn't start so the guys jumped me and asked if i wanted them to put a new battery. i went home and looks like it wouldn't start because they didnt tighten the battery clamp.... I wen there because i thought it was reputable i should of done my research first. im mostly angry that i let them take advantage of me. I am mechanically inclined but have no time to do any of the work i can imagine how many people are getting ripped off here daily and have no idea.

I have used Pamby service a number of times over the years, in part because finding competent Dodge service in the Danbury area seems to be a challenge. Pamby was generally competent, if a bit pricy. Unfortunately it looks like their service has gone rather sharply down hill. 3 years ago I had to replace the navigation/radio unit on my Dodge Charger. I was told the factory unit was no longer available, but they had an Alpine unit they could put in as a drop in replacement. And it did drop in, although I didn't find out until later that it had no Sirius capability, and such service couldn't be added. Not critical, so I just lived with it. Recently I lost the navigation and clock capabilities on the Alpine unit. Since the radio continues to work, I suspect a problem with the satellite antenna connection, so I tried to schedule an appointment to get it diagnosed. I didn't want to drop it off and wait a day or two for the work to be done (since diagnosis should not take a huge amount of time), but the service desk indicated that was my only option. I asked to speak to a manager, and that broadened my options, since they had some "waiting" slots later in the week. But in further discussion, it was clear they didn't have anyone who actually knew about Alpine units available to work on it. So they stuck me with an Alpine unit that was not a true replacement, and further they have no service for the replacement. Perhaps they are still okay for the simple stuff -- they are far enough away that I don't use them for that. But frankly this whole episode leaves me with a bad taste in my mouth, and I can no longer recommend them for anything significant.