Executive Jeep

I will never purchase or lease another car from this dealership. The manager Franisco was rude and a bully when I asked for my deposit back!! Be careful to all. Horrible just horrible!!

I apologize in advance for the long post. But, nope I will NEVER buy another Nissan product in my life. We have purchased 4 new Nissan’s in the past 3 years. We take our vehicles to a Nissan dealership for everything that needs done, except the oil change and that’s because we put a higher grade oil in than the dealership uses in our vehicles, so our car goes to another shop for oil changes. We had issues with our pathfinder BEFORE the warranty ran out. The car would die out, the check engine light is on, when you push on the gas, it doesn’t want to go. We took it to the dealership for an engine light. The dealership said the engine light was from an engine misfire. Almost weekly/biweekly we have taken our vehicle back for the same thing and they were never able to find an issue. Monday we took it back again and they told us the same thing. Because we had the vehicle in the shop so many times they looked closer into it I guess. Now, with no warranty coverage they say it’s something with our timing and it will be a little over $6,000 in repairs. Even better though, it is something that should have been covered under our warranty. That shows me Nissan does not stand behind their products, therefor we will no longer stand behind Nissan. The bad part is, in 2 years when my husbands car would be paid off, we were planning on purchasing a 5th new vehicle from them (because my husband really wanted a truck). I understand that the warranty is no longer valid, BUT we have taken our vehicle in NUMEROUS times for the same issue (initially prior to the warranty running out). Not only has the warranty office not helped us. They have disconnected my call when I called and enquired about the warranty. The representative would not transfer my call to anyone other than himself. I would prefer to make all our future purchases from companies that back their products.

Poor leadership and a management vacuum have left the people that work here without any rudder. Service quality has gone down. Responsiveness and helpfulness has decreased. Misleading or uninformed policies poorly disclosed by staff. Avoid Nissan. Avoid Chrysler. Avoid MOPAR. Nissan makes terrible SUVs, don't buy them.