Executive Jeep in North Haven including address, phone, dealer reviews, directions, a map, inventory and more

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900 Universal Dr N
North Haven, CT 06473

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Sales: 203-902-3735

Used Cars: 203-902-3778

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:00am – 2:30pm

Reviews of Executive Jeep

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

601 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worse experience ever!!!

Reviewed by PAULA from OrangeFebruary 20, 2021

I will never purchase or lease another car from this dealership. The manager Franisco was rude and a bully when I asked for my deposit back!! Be careful to all. Horrible just horrible!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Paula - I apologize for your disappointing experience. This does not sound like the friendly and accommodating service I expect from my team, and I would appreciate the chance to speak with you to see if there is anything I can do to make this right. I will not be able to gather your contact information from this review, so please feel free to give me a call at your earliest convenience. Thank you, Scott Orsini - GM - (888) 994-0536

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

2.3 (out of 5)

I use to be a loyal Nissan customer

Reviewed by Delilah from Martinsburg, WVJanuary 21, 2021

I apologize in advance for the long post. But, nope I will NEVER buy another Nissan product in my life. We have purchased 4 new Nissan’s in the past 3 years. We take our vehicles to a Nissan dealership for everything that needs done, except the oil change and that’s because we put a higher grade oil in than the dealership uses in our vehicles, so our car goes to another shop for oil changes. We had issues with our pathfinder BEFORE the warranty ran out. The car would die out, the check engine light is on, when you push on the gas, it doesn’t want to go. We took it to the dealership for an engine light. The dealership said the engine light was from an engine misfire. Almost weekly/biweekly we have taken our vehicle back for the same thing and they were never able to find an issue. Monday we took it back again and they told us the same thing. Because we had the vehicle in the shop so many times they looked closer into it I guess. Now, with no warranty coverage they say it’s something with our timing and it will be a little over $6,000 in repairs. Even better though, it is something that should have been covered under our warranty. That shows me Nissan does not stand behind their products, therefor we will no longer stand behind Nissan. The bad part is, in 2 years when my husbands car would be paid off, we were planning on purchasing a 5th new vehicle from them (because my husband really wanted a truck). I understand that the warranty is no longer valid, BUT we have taken our vehicle in NUMEROUS times for the same issue (initially prior to the warranty running out). Not only has the warranty office not helped us. They have disconnected my call when I called and enquired about the warranty. The representative would not transfer my call to anyone other than himself. I would prefer to make all our future purchases from companies that back their products.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Delilah - This is a concerning review to read, and it doesn't sound like the thorough, knowledgeable, and accommodating service we pride ourselves on here. It sounds like there may have been a miscommunication regarding your warranty, and I'm sorry to hear that you are still experiencing difficulties with your vehicle. I would be more than willing to speak with you directly about this to see what more we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Frank Gargano - Service Manager - 203-672-6037

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

AVOID!!!

Reviewed by Ben from Dover, CTOctober 12, 2020

Poor leadership and a management vacuum have left the people that work here without any rudder. Service quality has gone down. Responsiveness and helpfulness has decreased. Misleading or uninformed policies poorly disclosed by staff. Avoid Nissan. Avoid Chrysler. Avoid MOPAR. Nissan makes terrible SUVs, don't buy them.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Ben - providing great customer service is our priority so it's hard to see this feedback. I sincerely apologize for any frustrating experience you've had and I would appreciate the opportunity to learn the details so that I can address your concerns. If you would be open to speaking with me, please give me a call at your convenience. Thank you, Frank Gargano - Service Manager - 203-672-6037

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Executive Jeep

Our large inventory and wide selection of models along with competitive pricing allows us to make you a great deal on the Jeep or Nissan of your choice. Our friendly professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle we're here to help with your search. Our well-stocked inventory includes popular Nissan and Jeep models. Wherever you live in the Southern CT area or if you're visiting us from a different location we're ready to serve you.

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