Papa's Chrysler Dodge Jeep RAM in New Britain including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

585 E Main St
New Britain, CT 06051

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Sales: 860-378-8002

Used Cars: 860-356-4112

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Papa's Chrysler Dodge Jeep RAM

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

70 total reviews

Showing the most recent reviews from and DealerRater.

4.8 (out of 5)

Beyond Satisfied

Reviewed by Laura Salerno from New Britain, ConnecticutAugust 18, 2021

My experience with Papas Dodge has exceeded all expectations. Vehicleless, for 12 years, (my choice), since my purchase early this spring, then travel down to D.C., Virginia Beach, and back, there has been no concern or question too minor or insignificant for Henri Michaud and staff to answer and address fully and efficiently with honesty and integrity. Just had my first oil change this morning and the whole service department: outstanding, a pleasure, not a chore. Check these good people out.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Another dealership that lies

Reviewed by clifford roberge from SpringfieldJune 07, 2021

So I talked to receptionist Courtney because I want to spend $30,000 on a car I asked if there's any conveyance fees or dealers fees tax title and license and she says no they're the only dealer around that doesn't do it well when I talk to a salesman guess what he says they do do it so I hate people that lie if you're not going to tell the truth then don't open your mouth say what you mean and mean what you say

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.3 (out of 5)

Need to be more on top of customer assistance

Reviewed by Jj from Amsterdam, NYJuly 12, 2020

They don’t try to contact customers after inquiries on vehicles. I did an inquiry on a vehicle and I called them 4 times, with no response at all. So I decided to take my business else where.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

About Papa's Chrysler Dodge Jeep RAM

Serving you for 70 years Papa's has over 1500 online reviews 98% positive and climbing. Since 1947 the Papa's family business has been serving the Central Connecticut and Hartford area with the finest new and used cars and trucks by providing the very best price and service after each sale. At Papa's our people make the difference our prices make the deals!!

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