Chrysler Dodge Jeep Ram City

Extremely disappointed with dealer. Just bought a “new car” and explained very detailed we have an autistic son and don’t have time for shenanigans. They sold us a jeep grand Cherokee that shakes after 60 mph. And now they are ignoring us.

Extremely disappointing experience. We had a scheduled appointment to see a specific vehicle and made it clear we’d be bringing our infant. Despite that, they allowed us to test drive a vehicle with an active airbag recall — a serious safety issue they either missed or failed to disclose. When we arrived, the staff knew almost nothing about the vehicle despite our appointment. It wasn’t even on the primary lot, cleaned, prepped, or handled with even basic professionalism. Even worse, they didn’t tell us the vehicle had a stop-sale recall until 48 hours after we placed a deposit. At no point did they reach out proactively — every update came only after multiple attempts to contact them. Calls and emails were largely ignored after our deposit was placed. We interacted with several dealerships during our search, and this was by far the least responsive and most careless. I strongly recommend looking elsewhere.

I recently purchased a 2024 Genesis GV80 from Jeep Chrysler Dodge Ram City Greenwich and worked with Billa Falla, Neerja Tandon and Andy Rodriguez. They worked with me and were transparent. I would recommend this dealership to anyone looking to buy a new or pre-owned vehicle. Matt from Norwalk, CT.