460 Connecticut Blvd
East Hartford, CT 06108
Sales: 855-684-3081
Used Cars: 855-684-3084
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 5:30pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near East Hartford, CT that carry Dodge, Jeep, Chrysler, RAM
Showing the most recent reviews from Cars.com and DealerRater.
Mo did a fantastic job worked on his own time on a Sunday
Mo did a fantastic job worked on his own time on a Sunday to make sure I had everything I needed to pick up my new jeep on Monday. Jeep looked amazing and everything went smooth 2nd jeep I bought from Mo in a year I will go back again thanks Mo.
Dealer Response
Robert, we're delighted to hear that Mo went above and beyond for you at Gengras Chrysler Dodge Jeep Ram. Thank you for your continued trust in us, and we look forward to assisting you with any future needs! Safe travels in your Jeeps!
Maximum rating = 5
Bought my truck out of state and in an attempt to find a
Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. I was told a loaner would be available before dropping the truck off and once it’s there I’m told they can’t. The communication throughout was poor as my attempts to get a timeline or anything were met with unfulfilled claims of callbacks. They claimed it was an issue I’d had tested(by a mechanic with 30+ years of experience) and found to be untrue but I followed them blindly. After being overcharged as I figured I would be the truck won’t start. I speak with Kyle in service and they hold no accountability. They won’t retow it at their expense, no offer of covering any costs because nothing is their fault. I guess putting a bandaid on a levy is my fault? I guess we play guess and test with other people’s money? As a single father I can’t afford to allow gengras to use my money to misdiagnose and not actually fix anything. As a licensed skilled tradesman that takes my craft seriously because lives are at stake I say shame on you for not valuing my life and those that get into my vehicle enough to do your job completely. If you want accountability these aren’t the people, if you want communication honesty and integrity I would look to Garavel or Milford Auto group
Dealer Response
Jay, We're sorry to hear about your experience. This is not the level of service we aim for and it's clear that we've let you down. We take all feedback seriously and would like to learn more about what happened here so that we can address this appropriately with our team. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Chris James - General Manager - 860-727-6400
Maximum rating = 5
terrible
Worse dealership ever. I had car towed to location by AAA. They would not look at it for less than $450 (which included toe which I had already paid for). Wanted to charge $2k for aux. battery and some other repaid that I am still not sure it needed. TOOK 5 days to get done. Promissed me pick up on day 4 and then left for night without letting me know final bill. So picked up following day, with error light, took back in and they said it needed another $700 in repairs. I just took it and sent to my local dealer and he said nothing wrong with car. Crooks, commission driven.
Dealer Response
Thank you for the review. It's important for us that our customers feel they are receiving transparent and fair service, so it's concerning to see we've left the wrong impression. Your feedback is appreciated and will certainly be taken into consideration moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Dan Komarowsky - Service Manager - 860-727-6480
Maximum rating = 5
It all started in the 1930s when Clayton Gengras opened his first Ford dealership on Raymond Road in West Hartford. Clayton went on to become one of the Northeast's most successful Ford dealers. Seventy years later Gengras Motor Cars is still a family-owned and operated business.
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