Tracy Chrysler Jeep Dodge Ram in Tracy including address, phone, dealer reviews, directions, a map, inventory and more

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3460 Naglee Rd
Tracy, CA 95304

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Sales: 209-221-4597

Used Cars: 888-910-2175

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 5:30pm

Reviews of Tracy Chrysler Jeep Dodge Ram

Overall Rating:

2.6 (out of 5)

40% recommend this dealer

10 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience, buyer beware.

Reviewed by Tiffany from Livermore, CaJuly 27, 2022

I believe in people being held accountable for their actions, that's why I feel I need to share our story. Tracy Dodge has not only lost our sale from last night, but all future sales my family and I would have given them. This dealership advertised a sale price for a Dodge Challenger, I called to confirm the price and the availability of the car, was told yes, it was still available, and to come down and test drive it. My husband and I drove out to Tracy to test drive. We fell in love with the car, went inside to make the deal only to find out that the price was actually several thousand dollars more than the confirmed advertised price. Typical bait and switch and waste of gas money for us to drive all the way out there, so we left. My husband really wanted this car though, and spent the next two days emailing and calling to negotiate the price down to the original advertised price. He finally got them to come down to a reasonable number, we were sent confirmation of new offer, drove all the way out to the dealership again to sign papers and pick up our beautiful new Challenger, only to be tricked yet again by extra hidden fees and prices we never agreed to. To be clear, these were extra added fees on top of sales tax and liscensing charges. When we pointed these extra fees out to the finance manager, he seemed baffled that these extra charges were never discussed with us. The sales manager then entered the room to address the issue and unfortunately I do not remember his name. I do remember his lack of professionalism, constant condescending tone and complete disregard for human decency. Perhaps his disgusting attitude has to do with not liking women who speak up and advocate for themselves, I don't know. He offered to take off the bogus charges only if we would promise to write him a 5 star review because he didn't want to be slammed on social media. When I told him I would write a fair and honest review based on our whole experience, he replied in a snotty tone that he would NOT sell us the car because he did not feel we would be happy enough. The sales manager honestly cares nothing about making his customers happy, but instead wants people to stroke his ego. The sales manager broke my husbands heart who really wanted this vehicle and had worked so hard to confirm and secure this deal only to have it crushed by the sales manager's power trip. Buyers please beware, this dealership is morally corrupt and will try and take advantage of you every chance they get.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

LIARS

Reviewed by Alyssa from Monett MO April 05, 2022

BEWARE! The salesmen are literally liars. Texted me to tell me a car sold knowing it did not. Sent me pictures of a vehicle I wanted because I was out of state. Told the sleezy used car salesman I wanted to purchase the car. He messaged me 3 hours later letting me know it sold. Called the dealership, talked to another skeezy used car salesman who told me it was available and he knowingly lied to me because he wasn’t going to sell the vehicle out of state. A literal bunch of liars who waisted my time. DO NOT BUY FROM HERE.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

I got whatbi wanted

Reviewed by Superbee from DINUBAApril 10, 2018

I was specific in my payments and contract, and winthin 2 days they provided exactly what i requested. I was very satisfied. They will work with you.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Tracy Chrysler Jeep Dodge Ram

Here at Tracy Chrysler Dodge Jeep Ram it is our mission to be the automotive home of drivers in the Tracy CA area. We provide a vast selection of new and used vehicles exceptional car care and customer service with a smile!

Speaking of new Dodge Jeep Chrysler Ram models you have your pick of our showroom. Our local dealership keeps a great stock of used cars trucks and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot you won't find a reason to visit any other dealership in Tracy.

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