3888 E Thousand Oaks Blvd
Thousand Oaks, CA 91362

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Hours Toggle

Sales Department

Sun 9:00am – 8:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 8:00am

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Shaver Chrysler Dodge Jeep Ram

Overall Rating:

2.4 (out of 5)

74% recommend this dealer

246 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I would like to start by saying this is the worst service

Reviewed by Samantha September 11, 2023

I would like to start by saying this is the worst service I have ever received. Dennis was our case manager and we were quoted over $13K for damage repair on our van. He then told our insurance it would be 20 days for repair. We took out a rental car during this time through our insurance, but when our 30 days ran out we discovered the service center had not even touched our vehicle. After escalation to manager we discovered the wrong part was ordered and that we would get a courtesy vehicle. They gave us a Jeep Cherokee which is 5 seats as opposed to our 7 seater van. I have 3 kids in carseats and they do not fit so my son has been in a travel carseat. We were then given an ETA on the new parts arrival to the service center. This date has been changed 3x adding 3 weeks to the time our van was at the service center. We now know that the correct part is in the service center and when asked for an ETA Dennis told us that he would maybe have an ETA next week. I think it's ridiculous that he keeps pushing us another week and we have not received a larger courtesy vehicle. I think Dennis is paid to lie to customers. I cannot imagine what he does for work. I would not recommend taking your car here.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The Rudest Service Dep Ever!

Reviewed by Unhappy Customer from Thousand OaksSeptember 21, 2022

Stay away from this dealer. Shady and rude employees and management. The worst customer service, if you can even call it that. The service advisor Mike Hulette threatened me. And the owner later said that this is an isolated incident and never happens there which was clearly a lie. I counted over 150 1-star reviews from customers who had similar or worse experience.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible service dept. Stay away!

Reviewed by Mike from Ca. June 29, 2022

How does this place get 4 stars??? Apparently not including the service dept. reviews helps? Because this service dept. gets (well deserved) AWFUL reviews. Believe them.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Shaver Chrysler Dodge Jeep Ram

Shaver Automotive Group is proudly family owned and operated for more than 30 years!

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Thousand Oaks California the staff at Shaver Auto Group will help you find the new vehicle you want. We offer an extensive online inventory of new cars in Thousand Oaks along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Chrysler Dodge Jeep RAM Fiat or quality used car that you have been searching for.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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