Sunnyvale Chrysler Jeep Dodge Ram

File a complaint against this shop. They committed fraud by charging for a diagnosis to get work done that didn’t need to be done. Luckily my main mechanic documents everything and I was able to quickly check that the part they proposed be replaced was brand new. I filed a complaint with the dept of consumer affairs BAR and will stay on them until they are cited for this. It also takes forever to get a response. Weeks go by before anyone get back to you. My jeep has been there since July 5. It’s January 9th.

AWFUL EXPERIENCE, AVOID AT ALL COSTS. I spent over 5 hours at the dealership waiting on paperwork. Everyone kept saying “you’re next, it’ll be quick now” and then would go on and leave us sitting there, not offering us anything while we wait. Nothing was comped, after we complained, they brought us a bag of chips and water. They gave us no understanding of when we would be done. I came in with the exact car and I had been pre approved for a loan so it should have been a very easy sale. Once I had signed the paperwork, the car sells man tells me the car is getting washed down the street, and he did not have an eta on when it would be completed either. After 20 minutes asked to just take the car without it being washed, and then drove off with a dirty car another 20 minutes. I’m not sure why the car was not washed in the 4+ hours prior to signing. Unbelievable that I bought a new car and was treated that way. Never going to buy a Jeep again and never going to Sunnyvale Chrysler Doge Jeep

Worst service department. Charged 370$ just for "diagnostics" and made me wait for 2 days for nothing. Stay away from this incompetent dealership. You are only wasting your time and money for nothing.