3219 Santa Monica Blvd
Santa Monica, CA 90404

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Sales: 310-907-5326

Used Cars: 310-907-5338

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Santa Monica Chrysler Jeep Dodge Ram

Overall Rating:

2.5 (out of 5)

29% recommend this dealer

24 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Augustin, from the body shop, is an excellent

Reviewed by Elizabeth Zaretsky from Santa Monica, CAApril 26, 2024

Augustin, from the body shop, is an excellent professional. I brought my car to Augustin, for repair of my car from an accident. He is a consummate professional. The work performed is of an excellence standard and warrants an A+ for all of the work accomplished. Thank you, Augustin, for your professional skills and your humanistic approach to working with your clients. EZ

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Elizabeth, it's wonderful to know that Augustin and our Santa Monica Chrysler Jeep Dodge Ram team provided you with an excellent service experience. Thank you for choosing us! Please let us know if there's anything we can do for you. Safe travels!

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Maximum rating = 5

1.0 (out of 5)

I had a service appointment at this dealership (which I

Reviewed by Dustin Davis from Los Angeles, CAApril 10, 2024

I had a service appointment at this dealership (which I also purchased my Jeep Wrangler from a few years ago) made a month in advance. My appointment was on Thursday, 28 March. I had my jeep there just two months earlier due to a loud fan noise. Turned out to be a coolant hose needing replacing and it was covered under warranty. During that visit, the Rep told me my brake pads were about to need replacing too. I had squeaky brakes for a while so I wanted to get that taken care of soon anyways. Just a few weeks before this most recent appointment to get my brake pads replaced, the loud fan noise returned but I had this appointment already set up so not too worried. I dropped my Jeep off on Thursday and get a call from the Rep a few hours later with the diagnosis for the fan noise and says that “yes, both front and rear brake pads and rotors need to be replaced.” This time, the loud fan noise was due to the coolant reservoir leaking. Strange that they just worked on the coolant system only 2 months ago and now this piece of plastic will cost me over $900 to fix 🤔. Anyways, I was luckily prepared for a big spending day prepared to get all brake pads and rotors done. The Rep says if I authorize the work, they’ll have it done and my jeep will be ready by end of day tomorrow (Friday). I decided to leave town for the weekend and pick it up first thing Monday morning. So I walk in on Monday morning around 9am and it’s not done. He said it’ll be ready in an hour so I leave and he calls me about an hour later and says it’s finally ready. I Uber back over and when I arrive, he says “they’re finishing it up right now. But the tech recommends we don’t replace the rear brake pads because they can go a little bit more.” At this point Ive lost my patience because you said it was ready for pick up multiple times only to keep me waiting. AND the work I authorized to be done is only half done. I took my car back and as I start to drive away I can hear that I STILL have squeaky brakes. This place wasted 4 days of my time, lied to me and kept me waiting and coming and going in Uber rides, and I STILL have squeaky brakes!!! The whole thing is very suspect between the coolant system fixes and fixes and the delays for more time to hold onto my Jeep. All trust is broken. I suspect some real shady *** at this place.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

They called me with in 15 min and answered all my

Reviewed by jmhsaleDecember 05, 2023

They called me with in 15 min and answered all my questions. Just have not hard the time to follow up with them

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We appreciate your feedback! Our team at Santa Monica Chrysler Jeep Dodge Ram is always here to answer any questions you may have. We look forward to hearing from you when you're ready!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

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Maximum rating = 5

About Santa Monica Chrysler Jeep Dodge Ram

Santa Monica Chrysler Jeep Dodge Ram is here to help make your car buying experience the best ride ever! Our experienced staff has helped many people get into the car that they want and we want to help you too.

Browse our new Chrysler Jeep Dodge Ram inventory or our used car inventory to find the car of your dreams.

If you need a car loan check out our Finance page in our website to start the process. If you need parts or service don't forget about our talented Santa Monica Chrysler Jeep Dodge Ram technicians and Chrysler Jeep Dodge Ram professionals.

Ready to buy? Get a price quote before visiting the dealership.

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