Dodge, Jeep and Chrysler
New Car Dealership in San Leandro, CA
Overall Rating
1.8/5
Read dealer reviews
Here at San Leandro Chrysler Dodge Jeep Ram, we are not just passionate about our new and used Chrysler, Dodge, Ram and Jeep brand models, but we are also dedicated to providing customers like you from the San Francisco, Oakland, Berkeley and Hayward areas with excellent service each time you walk through our doors. We know our new & used vehicles inside & out, and we can't wait to share our knowledge with drivers like you in the greater San Francisco area so you can find the model that's perfect for you. While helping you find that perfect model, we'll do everything we can to make your experience at our dealership pleasant & stress-free.
And for service for your new Dodge, Jeep or Chrysler, San Leandro Chrysler Dodge Jeep RAM is the place to go in San Leandro. San Leandro Chrysler Dodge Jeep RAM has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
San Leandro Chrysler Dodge Jeep RAM Reviews
Overall Rating
1.8/5
2 out of 16 people recommended this dealer
karma
Reviewed by So Blessed
in Oakland, Ca.
August 31, 2020
Recieved a letter saying they couldnt approve a loan for a purchase of a car. Letter contained following info all of which checked in the NO box: (dealer obtain credit report, dealer obtained credit score , dealer obtain info from 3rd party about credit worthyness, and draler submitted my application to finance sources. Bad business, but no worries, Im good, got better deal, maybe they are out of stock (hellcats) lol...
Bad Service
Reviewed by Jordan Leytem
in San Lorenzo, CA
February 14, 2020
If I could give 0 stars I would.
I had an appointment set on a Wednesday. My wife called in, and asked for 3 things; check engine light, oil change, and 2 recalls.
I dropped my car off Tuesday night. The employee said it could be two days since they were busy. I said ok.
On the way home from work on Wednesday I stopped by for an update. They stated they hadn’t even looked at the car yet. I asked why did I bring it in then for an appointment. The employee stated appointments get you in line for service. I had never heard of of company that sets appointments, but have no true time frame in mind for when they would start their service. I voiced my concern and the employee said it would be done Thursday.
Thursday I went in again to check progress. The employee stated it wasn’t ready because they couldn’t find the problem. I asked if they had started to look at it. He stumbled his words which made me think he was lying (found out later he was), he said yes they had, but tech couldn’t figure it out yet.
On Friday I couldn’t got in, so I called 4 times and left a message. No one ever returned my call.
Saturday morning I came by and spoke to another employee . I had asked for a manger, but they weren’t in. He stepped in and said he would try and help. He found out nothing had even to happened to my vehicle yet, proving prior employee was lying. He said he would make it right, and have it ready that day. They closed at 4, so at 330 I started calling to figure out what was happening. At 3:45 they informed me the correct part wasn’t in, and the vehicle wouldn’t be ready until Tuesday. He offered for me to pick up my vehicle, or they would get me a rental . I decided rental was best option. At 4:15 he sent me a rental confirmation. I asked what rental location. The one they used closed at 430 on Saturday's, and wasn’t open Sundays. So while I was thankful he tried to help, didn’t do anything for that weekend.
Tuesday I finally get the call my car is ready. I go to pick it up, and the blinker isn’t fixed. The vehicle was left there another day.
After one week, I got my car on Wednesday.
I wish this was a one off case for them, but in my times going in, I saw this happen to two other customers.
First Lady was visibly upset about having the vehicle in so long, and having to pay for her rental car. They employees behind counter rudely told her to send the bill to corporate, and chuckled when she left.
Another customer came in after 5 days to find out he also had to wait another 3 days. When he asked for an answer on why it was taking so long, the employee just said he didn’t know.
Satisfied Customer :)
Reviewed by Priscilla B.
in San Jose ca
February 22, 2014
Cars. Com helped me narrow down what make and model I was looking for. And who had it. Then I called the dealership, right away I talked to Eric he was enthused to find the car I looked up online to see if they still had it on the lot. I called Tuesday and told him I would make it in before work. He said not a problem I'll be here waiting for you gave me great directions to get there even gave me his personal number! I unfortunately didn't make it in that day so we rescheduled till Friday around five pm. Well I have three kids and always on the go so I called him and said I would be running late, he said not a problem I'll be here till 7pm. Well of course my husband and I ran into traffic we were coming from San Jose. He called and said you guys still coming? I said yes running late traffic is bad. Well we got there just around seven. He met us upfront and was nice very personable. Enthused about showing us our options. We test drove two cars. And weighed out our option. Filled some paper out. He came bk we told him what we had on the table what payments we wanted monthly. Term. Then he came bk and said you got it. And mind you our credits weren't a great! But anyways he met our needs! Then we met with the money man(finance) he was friendly as well. Was personable talked to is like people instead of dollar signs! Filled out some papers and then it was a wrap! Eric came back and gave us our new car with a tank of gas! So we got there at 7pm left there around 9ish. Not too shabby! And I was expecting all day, nope not at this dealership! All of Erics colleagues came by and said Congrats, enjoy your Car I thought that was nice! So all and all I plan on coming here next time I need a car! Great customer service. Great selection! Definitely would recommend this dealership and talk to Eric!!! Five stars all the way! I work retail so I know all about customer service!
