Sacramento Chrysler Dodge Jeep RAM

Great, the service tech Justin was very friendly and helped out a lot. They got my truck diagnosed with the correct problem to was having same day.

I brought in my 2017 Jeep Grand Cherokee to replace my starter at this location. I expressed how much I enjoyed having my dream car, mainly because I purchased it brand new and never had any issues besides my starter most recently going out a couple of recalls that were taken care of in my first year. One of the fist issues I had with this dealership was that was my Jeep was there for 3 days without any update on parts or repair time and they’re really adamant about selling rather than actually helping their customers. 1 week later from dropping my Jeep off I received a call from my advisor letting me know that my car was ready for pickup but my check engine light was on. Not only did I not understanding why, but what he recommended was to get a diagnostic test done. (Pay more money) when I specifically told him I already got a diagnostic test from a Jeep dealership and I only needed my started replaced. ... After scheduling an appointment to bring my Jeep back on the following Tuesday. My advisor then asked me to open my hood so he can check and show me my oil level. Not really understanding why he was eager to do that when I did NOT get an oil change or anything done with my fluids. I pulled out of the dealership and within minutes, about 3/4 of a mile away I notice the heat gauge meter moving really fast towards Hot and within seconds a engine overheating light came on. I’ve had my Jeep for 4 years and NEVER have I ever experienced it doing this, or the heat light coming on. Immediately I called my advisor panicking trying to figure out what to do. He came in roughly 10 minutes asked me to pop the hood as he began to look around. He removed a cap underneath the hood and said “looks like your fluids are low.” He then drove my Jeep back to the dealership as I drove behind him in his vehicle. After taking it to the back of the warehouse he then added some fluid (coolant I believe) and asked me to assist him by starting my car and press on the gas and hold it to 2000 rpms or such while the heater was on full blast. A few minutes went by and the heat gauge went back to its normal position or atleast where I’m used to seeing it, about 1/4 up the meter. While staying in contact with my advisor I explained to him I’d like to get my Jeep back driving normal, his response was “well take care of it and if not we’ll get you in something new to drive.” I got my Jeep towed into the dealership 5/10/2021and received news the next day that I have a blow head gasket. Trying to get some clarification on how this could happen after coming into the dealership to only have my starter replaced to leave with engine problems. I LOVE my Jeep but this dealership has given me the worst experience as a customer and instead of TRYING to fix the issue they are trying to avoid taking accountability of it and charging me to repair for something they caused. I would never recommend going there.

Abraham found us the right truck A beauty / so nice! We are so happy with it, its hard Thanks again, instantly family Loving the Jeep family God bless the USA