8151 Auto Dr
Riverside, CA 92504
Sales: 855-957-3138
Used Cars: 888-910-4765
Sales Department
Sun | 9:30am – 9:00pm |
Mon | 8:30am – 9:00pm |
Tue | 8:30am – 9:00pm |
Wed | 8:30am – 9:00pm |
Thu | 8:30am – 9:00pm |
Fri | 8:30am – 9:30pm |
Sat | 9:00am – 9:30pm |
Service Department
Sun | Closed |
Mon | 7:00am – 5:30pm |
Tue | 7:00am – 5:30pm |
Wed | 7:00am – 5:30pm |
Thu | 7:00am – 5:30pm |
Fri | 7:00am – 5:30pm |
Sat | 7:00am – 5:00pm |
See all dealerships near Riverside, CA that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
4.6 (out of 5)
93% recommend this dealer
487 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I rarely leave reviews.
I rarely leave reviews... Well, I'll start by saying... call and confirm price, There's a dirty feeling of bait and switch. I'll get right to the point: 1: I called twice the night before and confirmed pricing on a new Jeep 2: I called the same day before I started my drive to this dealership. I was told it's whatever my original salesman Javi and I had discussed. I did speak with my new salesman and he confirmed price would be whatever Javi and I discussed. We discussed FINAL PRICE plus tax/fees. 3: After I arrived and said ok i liked it, I was then presented with their price. After a few times of going back and forth, I asked to speak directly with sales manager and get to the agreed confirmed price. I had to argue and really get upset with desk/sales manager Josh, even after I explained to him that pricing was confirmed twice and I had driven about 110 miles. I told him it felt like a bait and switch.. He stated that how he sells cars and it was not a bait and switch. He said he's not responsible for what his sale people say..that's insane!! 4: I walked away angry and was ready to leave, then Mike Klein (great guy) come outside and we started talking. 5: I settled for an up-charge of unwanted accessories... which still had not all been done and agreed to pay more than what I was quoted. 6: At the end of the day, I purchased my first Jeep. As a consumer of many cars, this was the worst experience of negotiating! Josh / dealership really needs to be more transparent. I did tell him that he should read some of these Yelp reviews. There should be a good feeling of purchasing a new car and not drive back feeling taken advantage of or dirty, like they did you a favor of selling you a car. Plenty of room for improvement for sure! Good luck and I hope this review helps you.
Dealer Response
My name is Casey Rasch and I am the General Manager here at Moss Bros. CDJR Riverside and I would personally like to get involved with this and see what I can do to help you. Please call me at 951-688-6200 ext 1122. Thank you and I look forward to speaking with you
Maximum rating = 5
Austin Castro
Austin is the best service advisor I have ever dealt with. He is extremely knowledgeable about the service I required and advising me on additional service I required. Thank You Austin
Dealer Response
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Maximum rating = 5
Best experience ever had at a dealership.
Best experience ever had at a dealership. Service team member was the best. Very knowledgeable about everything
Dealer Response
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.
Maximum rating = 5
At Moss Bros. CDJR Riverside it's not just about buying a car. It's about finding the right car for YOU. That means we take the time to get to know you... your aesthetic preferences your hobbies and your driving habits.
Moss Bros. CDJR Riverside serves customers from Riverside San Bernardino Redlands and the surrounding area. Our convenient location combined with a stellar new and used car selection makes us the ideal place to find the car that's just right for you.
Find out what your used car is worth with our appraisal tool.