Moss Bros. Chrysler Jeep Dodge RAM of Riverside

I rarely leave reviews... Well, I'll start by saying... call and confirm price, There's a dirty feeling of bait and switch. I'll get right to the point: 1: I called twice the night before and confirmed pricing on a new Jeep 2: I called the same day before I started my drive to this dealership. I was told it's whatever my original salesman Javi and I had discussed. I did speak with my new salesman and he confirmed price would be whatever Javi and I discussed. We discussed FINAL PRICE plus tax/fees. 3: After I arrived and said ok i liked it, I was then presented with their price. After a few times of going back and forth, I asked to speak directly with sales manager and get to the agreed confirmed price. I had to argue and really get upset with desk/sales manager Josh, even after I explained to him that pricing was confirmed twice and I had driven about 110 miles. I told him it felt like a bait and switch.. He stated that how he sells cars and it was not a bait and switch. He said he's not responsible for what his sale people say..that's insane!! 4: I walked away angry and was ready to leave, then Mike Klein (great guy) come outside and we started talking. 5: I settled for an up-charge of unwanted accessories... which still had not all been done and agreed to pay more than what I was quoted. 6: At the end of the day, I purchased my first Jeep. As a consumer of many cars, this was the worst experience of negotiating! Josh / dealership really needs to be more transparent. I did tell him that he should read some of these Yelp reviews. There should be a good feeling of purchasing a new car and not drive back feeling taken advantage of or dirty, like they did you a favor of selling you a car. Plenty of room for improvement for sure! Good luck and I hope this review helps you.

Austin is the best service advisor I have ever dealt with. He is extremely knowledgeable about the service I required and advising me on additional service I required. Thank You Austin

Best experience ever had at a dealership. Service team member was the best. Very knowledgeable about everything