Moss Bros. Chrysler Jeep Dodge RAM of Riverside in Riverside including address, phone, dealer reviews, directions, a map, inventory and more

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8151 Auto Dr
Riverside, CA 92504

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Sales: 855-957-3138

Used Cars: 888-910-4765

Hours Toggle

Sales Department

Sun 9:30am – 9:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:30pm
Sat 9:00am – 9:30pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:00am – 5:00pm

Reviews of Moss Bros. Chrysler Jeep Dodge RAM of Riverside

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

487 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I rarely leave reviews.

Reviewed by georgeSDJuly 25, 2022

I rarely leave reviews... Well, I'll start by saying... call and confirm price, There's a dirty feeling of bait and switch. I'll get right to the point: 1: I called twice the night before and confirmed pricing on a new Jeep 2: I called the same day before I started my drive to this dealership. I was told it's whatever my original salesman Javi and I had discussed. I did speak with my new salesman and he confirmed price would be whatever Javi and I discussed. We discussed FINAL PRICE plus tax/fees. 3: After I arrived and said ok i liked it, I was then presented with their price. After a few times of going back and forth, I asked to speak directly with sales manager and get to the agreed confirmed price. I had to argue and really get upset with desk/sales manager Josh, even after I explained to him that pricing was confirmed twice and I had driven about 110 miles. I told him it felt like a bait and switch.. He stated that how he sells cars and it was not a bait and switch. He said he's not responsible for what his sale people say..that's insane!! 4: I walked away angry and was ready to leave, then Mike Klein (great guy) come outside and we started talking. 5: I settled for an up-charge of unwanted accessories... which still had not all been done and agreed to pay more than what I was quoted. 6: At the end of the day, I purchased my first Jeep. As a consumer of many cars, this was the worst experience of negotiating! Josh / dealership really needs to be more transparent. I did tell him that he should read some of these Yelp reviews. There should be a good feeling of purchasing a new car and not drive back feeling taken advantage of or dirty, like they did you a favor of selling you a car. Plenty of room for improvement for sure! Good luck and I hope this review helps you.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

My name is Casey Rasch and I am the General Manager here at Moss Bros. CDJR Riverside and I would personally like to get involved with this and see what I can do to help you. Please call me at 951-688-6200 ext 1122. Thank you and I look forward to speaking with you

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Austin Castro

Reviewed by Paul Anderson from Riverside Ca.July 24, 2022

Austin is the best service advisor I have ever dealt with. He is extremely knowledgeable about the service I required and advising me on additional service I required. Thank You Austin

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Best experience ever had at a dealership.

Reviewed by Kenny July 19, 2022

Best experience ever had at a dealership. Service team member was the best. Very knowledgeable about everything

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Moss Bros. Chrysler Jeep Dodge RAM of Riverside

At Moss Bros. CDJR Riverside it's not just about buying a car. It's about finding the right car for YOU. That means we take the time to get to know you... your aesthetic preferences your hobbies and your driving habits.

Moss Bros. CDJR Riverside serves customers from Riverside San Bernardino Redlands and the surrounding area. Our convenient location combined with a stellar new and used car selection makes us the ideal place to find the car that's just right for you.

Ready to buy? Get a price quote before visiting the dealership.

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