Redlands Chrysler Dodge Jeep Ram

I recently had an extremely disappointing experience at the Ram dealership in Redlands, CA, specifically involving a salesman named Sal. Unfortunately, the entire process was filled with evasiveness and a lack of transparency. I initially asked Sal for the best out-the-door price on a specific truck, and he provided a number but refused to give a full breakdown of that price beyond just the sales tax. When I pressed for details, he admitted that the dealership adds some additional package or fee to all their vehicles. He then outright stated that he didn’t want to disclose the full breakdown because he assumed I would just take that information and buy from another dealership if I knew what the extra charges were. In other words, the entire interaction felt deceptive and untrustworthy. I was simply trying to make an informed decision on a major purchase, and instead I was met with secrecy and a refusal to be straightforward about the costs. Because of this experience, I will absolutely not be doing any business with Redlands Ram, and I would caution others to be wary of the kind of tactics they might encounter there.

Found a car on line, didn't believe it what we saw, Called the dealership and spoke with a young man named Noah he was Awesome . He made the deal work for us.

DO NOT EVEN WASTE YOUR TIME buying a car from this place! I made a HUGE mistake buying a used 2023 vehicle with 24,000 miles on it. It was fairly new & claimed to be “certified pre-owned”. Literally 11 days into driving this car I find out that something basic as the windshield wipers aren’t working properly. You would think that as a dealership, they would inspect these cars before selling them or at least mention something about it BEFORE buying the car, but clearly they don’t know how to do their job and are VERY MISLEADING! I’ve called several times about the issue and at this point it seems like you have to break an arm and leg just to talk to someone who can help you. I’ve been redirected several times, even left voice mails for the manager, was told that someone would get back to me. It’s been 4 days now & not a single person has called me back about this supposedly “certified” car. I was the one making follow up calls, I was the one reaching out, I was the one making all the effort. I have been so patient with them! BUT THEY ARE USELESS! They WILL NOT call you back, you have to be the one to follow up EVERY time! Now they’re making it seem like this “repair”, which should have been functioning before I even got the car, was going to come out of my pocket?! What a joke! HORRIBLE HORRIBLE customer service! These people don’t prioritize their customers at all! They sure know how to be polite & accommodating when you’re looking/buying car from them but all of a sudden, once the deal is done they’re deaf to hearing your concerns, blind to seeing the problem, and wash their hands clean of the vehicle they have sold you. Do yourself a favor & skip this place if you’re looking for a car.