Dodge, Jeep and Chrysler
New Car Dealership in Lodi, CA
Overall Rating
2.9/5
Read dealer reviews
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Lodi Chrysler Dodge Jeep RAM's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Lodi Chrysler Dodge Jeep RAM Reviews
Overall Rating
2.9/5
11 out of 23 people recommended this dealer
Overall Facilities:
4.1/5
Rude salesman
Reviewed by oscar dillon
in merced ca
August 17, 2020
called to inquire about a sale on a dodge ram, salesman was rude because I asked about inventory and hung up on me....imagine doing business with them..his name was alex
Worst Buying experience ever experienced
Reviewed by Venkat
in San Jose, CA
February 20, 2020
I was trying to buy my wife a car as a birthday gift and they had a car that matched exact color combination and specs that she liked. So I was in a hurry to get the car before her birthday. They sensed the desperation and put me through a wringer and I did not even step into their showroom yet. Its been a while since I was in car market, I thought things gotten better with internet and more open information, but boy was I wrong. They used every cliched technique that is associated with an 'used car salesman'.
I reached out to them online. Their internet sales person Andy Sanchez responded in email and offered me a price, I countered and he reduced the price by $300. A day later I called ready to buy it at the reduced price, but wanted to see if they would further come down, so asked if would meet me in the middle of my asking price. To my surprise he agreed rather quickly. I was elated and asked him to give me the total out the door cost in email before I can come up there. He demurred, but when I insisted he sent me the first price he quoted (before the two reductions he agreed to and one of them is in writing). Not only that, he also added an highly inflated DMV fees. So he is just agreeing to everything I was asking without any intention of honoring it just to make me come down the showroom. At this point I should have walked away, but I was really hoping to get this car to my wife. So I escalated it to one of the sales manager and he said he will get back to me after finding out what is happening and nothing. I sent him all the emails that Andy sent me showing the prices he offered me and also mentioned to him, since I don't have time I am willing pay what they are asking. All I asked them is not to make me deal with the sales person I was dealing with. Still no response. After couple of calls, they put me to another sales manager, Browning. After hearing me out, he said he will offer it at the original asking price, but this time with correct DMV fees. He insisted I take financing with them even though I don't need it. I agreed to that as well. It really showed my desperation. I finally brought up the car inspection with a third party mechanic that was agreed upon earlier with my first sales person and he rudely responded that I do not want do this deal and hanged up the phone on my face. I was thinking they are going to play the 'good cop - bad cop', but it ended being 'bad cop-worse cop'.
There was no professionalism across any of the sales staff I dealt with. They played all the cliches - lying to get you in the door, inflate fees, insist on financing that you don't need. All this just over the phone. Imagine the horror if I made 90 mile trip and got stuck at their showroom. If they sense any kind of desperation from you, they will devour you. Meanwhile I am left without the present to my wife I am hoping to give and wasted my time with them. I usually don't write bad reviews, but I feel that I am doing public service by letting everyone know how they operate.
absolute best for Chrysler Dodge and Jeep
Reviewed by T&A LODI
in Lodi,Ca
February 06, 2015
just want to put the word out there that lodi Chrysler Dodge and Jeep is the is the best for service and repair robert is a really good guy kind friendly and really easy to talk to he's in the service department.
