Lodi Chrysler Dodge Jeep RAM

If I could select a minus amount of stars, I would. This dealership has the worst customer service I have ever experienced. Even when told in person that we were not happy with the turn around of service or even ordering the wrong parts to further delay the repairs, they told us we could go somewhere else. Can't believe thats their solution. So much for supporting local. Even when they was no one else waiting and four guys doing nothing they were unwilling to help or provide reasonable solutions or any service at all. What is a person to do?? The manager himself suggested we go somewhere else. Whats the point of even having this dealership in Lodi, no one wants to go there due to their poor ratings, poor communication skills and awful customer service. Its sad.....

Something has changed with dealership. Terrible Customer Service. Very cold atmosphere and seems only interested in the income rather than the service. Service techs not helpful with options.... take it or leave it type attitude. Seems big turnover except for parts desk which is the only positive I see left....will never buy another truck/jeep there again....Lad

It would be amazing if someone out there ran a dealership service department that was completely open and honest about what to expect. Made an appointment to have my Jeep worked on at 9am. It needed to get a control module reflashed. A process that does not take much time but does take proprietary software and an extremely expensive tool. Arrived at the stealership and was told 9am was their drop off time. They wouldn’t even be touching the car until the end of the day. Don’t make an appointment if you aren’t going to honor it. Tell people over the phone what you actually mean by an appointment. I would have made plans and figured out how to make it work if I’d have known. You can’t take my families only vehicle for an entire day without notice. Horrible customer service and insane prices are why I stay away from the dealership service department as much as possible. But sometimes you can’t avoid it. Like I said, it would be so very nice if someone out there ran a service department that was completely open and honest about what to expect.