Lake Elsinore Chrysler Dodge Jeep Ram in Lake Elsinore including address, phone, dealer reviews, directions, a map, inventory and more

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31400 Auto Center Dr
Lake Elsinore, CA 92530

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Hours Toggle

Sales Department

Sun 9:00am – 8:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Lake Elsinore Chrysler Dodge Jeep Ram

Overall Rating:

1.3 (out of 5)

7% recommend this dealer

14 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

worst service dept

Reviewed by chris johnson from wildomar ca January 22, 2022

Took my wife 2019 ram 1500 truck with 38,917 miles on it and took in for a check engine light and running rough. Dropped it off and David Harms tolled they need it for 3 days before they could even look at it. then tolled me that the power train warrenty will not cover it and had to be coved under my extended plan that I paid for with a $100 dedbuacted. In this process i called ram corporate and talked and started a case. Got the truck back today 1/21/22 a day after promised. tonight, got a call from Haley from corporate and was very nice and said it should have been ran under the power train part of the warranty. they are sending the $100 back to me and going to talked to this dealer about how they are running thing. if i was any one i would not take anything to this dealer for repairs or warranty problems because they do not now their system on how to proses claims.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Terrible customer service

Reviewed by Jason Savitt from Los Angeles January 17, 2022

I recently leased a new 2021 Jeep 392 and had a great leasing and financing experience. Unfortunately when it came to customer service, support and communication regarding issues that were less then a few days old , the management team led by Michael , Alex and especially Don turned a great situation into one of anger, disappointment and lack of trust. They were not good at communicating during the technical issues and made no attempt to handle the situation in a professional fashion. Had they followed through with what they were supposed to do instead of blaming others , the outcome would have been so much better moving forward. If you chose to lease or buy from the ask for Chris he is awesome, if you need service go anyplace else.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Unorganized and incompetent

Reviewed by Mike Burton from Lake ElsinoreAugust 17, 2021

Brought my Durango in to fix left turn signal. I was told car was ready but when I arrived I was told it was temporary fix as they did not have the part. They said it was ordered and would call when it arrived. One month later I called them and they said the part was in for a while. I made an appointment to have the work done but when I arrived they it would take two days to complete. They seemed unorganized and unable to work together as fellow employees much less work well with customers. I will not return.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Lake Elsinore Chrysler Dodge Jeep Ram

For years our staff at Lake Elsinore Chrysler Dodge Jeep Ram has offered professional advice for everyone seeking a great new car or truck purchase. Our service doesn't just stop there we want to continue to work with you to maintain your vehicle and ensure that your truck will run smoothly and efficiently for years to come. Customers throughout Lake Elsinore can come in and take advantage of our knowledgeable car repair and service technicians. We hope to see you soon. Our sales staff is also the most educated team in the area and will always have answers to your questions.

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