Cerritos Dodge Chrysler Jeep RAM

Warranty fraud‼️ Extended warranty fraud‼️ On September 26, 2022 I took my 2017 Jeep Wrangler Rubicon with 18,141 Original miles to Cerritos Dodge Chrysler Jeep dealership in Cerritos for an oil change. I also had service advisor Alfonso Cuadra III check to see why my vehicle was vibrating at freeway speeds. In addition, I had my Jeep check for leaking oil. Service advisor Alfonso called to inform me that my left rear axle was bent and needed to be replace. Alfonso let me know that he knew that my jeep was under the five year manufacture warranty and also he noticed that I had the extended Mopar warranty that I paid $3000 for. However, Alfonso advise me based on his decision and later the service manager decision that they would not honor my manufactures warranty to replace the damaged bent rear left axle and advise me to call a Mopar representative for my extended warranty which I did. Mopar advised me that the left axle was still under warranty with the 5 years manufacture warranty. I ended up speaking to Cliff Cartier “18003349200,” Who is a representative of the Jeep manufactures warranty and he advised me that Cerritos Dodge Chrysler and Jeep service advisor should not have question if it was under warranty and should have replaced the left rear axle under the warranty. Cliff Cartier and his manager called Cerritos dodge Chrysler and jeep dealership Service department and told me everything was taken care of and the warranty would be honored. Cerritos Dodge Chrysler and Jeep dealership did not honor any of my warranties and I ended up paying $1230 for the left axle replacement on my jeep. My opinion about Cerritos Dodge Chrysler and jeep dealership is a Fraud on dealership warranty‼️ and Fraud on extended Mopar warranty.‼️ Service advisor Alfonso told me the damage could have occurred from me “hitting bumps in the street or going off road.” I told him “I never took the jeep off road and that the Jeep only has 18,000 plus miles on it.” My point is when you buy your vehicle from Cerritos Dodge Chrysler and Jeep dealership you’re supposed to believe what sales person tell you about their Jeeps being tough and sturdy “Jeep.” However the service department didn’t want to believe what I had to say about me not taking my Jeep off road or not purposely damaging the left rear axle. Cerritos Dodge Chrysler and jeep dealership did not honor the warranty on my Jeep and didn’t stand by their Jeep wrangler Rubicon vehicle. To add an insult to me when I came in to pick up my jeep a customer ahead of me was getting a warranty on a part from used car that Alfonso gladly found the warranty for her “I overheard their conversation.” I guess I wasn’t the right gender or ethnicity. I will never recommend any of my family, friends or co-worker “ILWU union” to buy a vehicle from Cerritos Dodge Chrysler and Jeep dealership because they don’t stand by their warranties or the vehicles they sold. I want to add that I emailed Service manager Tiffany Sass & General manager Jack Ameen 10/10/2022 and neither are these managers email me back or contacted me on my cell phone.

I can’t believe they let my car get broken into. While my car was left to be serviced at Cerritos Dodge (a Browning Automotive company) it was burglarized. Adding insult to injury, not one person at the dealership seemed to care one bit. I am perplexed at this dealership's apathy and overall lack of accountability for the break-in after my vehicle was left in the care of Cerritos Dodge staff. [Not even a (pretend) "we're sorry" or "we regret this occurred" or "we'll followup." Nothing.] Instead, I was told that Cerritos Dodge PARKED MY VEHICLE AT A SEPARATE PROPERTY, NOT OWNED BY CERRITOS DODGE. And that's why I'm posting this update -- to warn potential consumers here in Southern California to be very, very carefully when considering doing ANY kind of business with this dealership. It is worth noting that when I contacted Browning Automotive Group (owner of Cerritos Dodge, Inc.) I was told that many customer vehicles left in their care are often PARKED OFF SITE on a leased property **known to be a prime target for vandalism and other criminal activity!** I'm. Not. Kidding. I wish I was. In a rather useless phone conversation with a service manager, rather than look into this disturbing incident, I was coldly offered the contact information of a third-party security service in charge of providing security to the "overflow lot!" (Say what???) How is it that no one at this dealership seem to care? Followup phone calls, emails and even a Certified Letter have all gone completely unanswered. [ UPDATE: After multiple attempts to reach Browning Automotive, indicated above, I have since filed a vehicle burglary report with the L.A. County Sheriff. ] What's most concerning is that not one person at Cerritos Dodge even *attempted* to de-escalate or address this serious violation/matter. I hope this honest review not only encourages you and your family to think twice about visiting this dealership... but I truly hope it also begins a conversation amongst Southern California-based Browning Automotive Group's 900+ employees... I hope that conversation is about doing better... and doing the right thing. Here's the deal: you've been warned. My advice? Avoid them at all costs! p.s. BTW -- Did I mention my check engine light is still on?

So I had resived a Call from Trent Hoffman asking me to take down the feedback here in Yelp and on dealer Rater .... I told them to let me borrow a car today August 6 2022 and he said No because the feedback i put up. On Aug. 3rd i dropped it off with Trent Hoffman and Brian drove it with me on that same day, Aug 3rd. He heard the noise and seen the sensors were not working. Brian on the other hand was in the back seat sleeping while Trent was driving. We almost crashed on the 405 while Trent was driving and the sensors did Not detect it & at high speed also. Trent said he was going to drive it himself after 6 days passed i called to ask for a loaner car and he said NO because of this review. My truck was parked at the same spot where it was originally put it after 6 days of not updating me. Now if something happens to me Trent Hoffman assistant sales manager And Brian Grosman Service advisor from Cerritos dodge is Liable.