Cerritos Dodge Chrysler Jeep RAM

Came in to purchase a car - they were doing whatever they could to sell me the car that day - i told them i had to think about it - made my decision to go for the purchase and when I wanted to do the deal everything changed - the interest rate the payment of the car- wow what a joke - they will manipulate you to purchase a car- i will never go back again - what a JOKE this dealership is - and to think i purchased 3 cars from them a long time but that was under good staff and now the staff hates their job and will do anything to sell a car to make a deal - NOTHING BUT LIES

STAY AWAY! Had issues with grey smoke and rough idle. I called the dealer which i purchased the truck from and they informed me I had full warranty on the motor until October of this year. I scheduled a tow truck through cummins, as their warranty states it’s covered-they denied me and charged me for it. Upon having the truck for approximately 2 weeks I got a call from the initial service advisor (Alan) saying “you have aftermarket parts so we need you to remove them and bring the truck back so we can perform repair under warranty” Which is what their initial paperwork says as well. We spoke a few more minutes and I quickly realized they did not know what parts were on my truck, claiming I have an aftermarket turbo, exhaust, etc. I lost confidence in them and called another dealership to tell him the situation. He thought it was crazy they couldn’t diagnose and said “bring it to me, I’ll take care of it” I gave him my VIN number and he replied with “oh my god, they flagged your VIN and voided your warranty”. He was shocked I didn’t receive any paperwork or they never explained it to me and said I should call the manufacturer. They did so despite the fact that the Magnuson Moss Act prohibits manufacturers from automatically voiding warranties due to an aftermarket part installed and puts the burden of proof on them to prove the part caused the failure. First of many efforts to lie and screw over the customer (by Stellantis they tell me but will not provide any name or contact of the person that did so) After calling and complaining to anyone I could, emailing whoever I found I got the service manager (Marcos Fernandez) to contact me and over the phone he told me “im so sorry-it’s wrong. They should have never done that. I've never seen them flag a VIN like that, i cant believe it. Let me work on making this right.” He proceeds to inform me the Stellantis rep claimed i had modified exhaust/turbo and other items. He looked at the pics and agreed all those items are stock. He himself was shocked and said he wanted to fix it. Fast forward a bit and my truck returns via tow truck to the dealer, and weeks of back and forth they get the rep to come look at the truck and now he changes his tune from “highly modified” to “lack of maintenance”. I send in all my oil and filter receipts. The service manager asked how often I change my oil and I explained to him I always follow manufacturer recommendations. 500 engine hours, 6 months or 15,000 miles. His response was “oh no, you can’t do that. Guys that want these engines to last change the oil every 3-5k miles”. He submits the receipts and they deny me saying there is not enough proof of maintenance, despite the law being THEY have to prove I did not, not I have to prove I did.  Again they blame sludge, but also state they found "excessive amounts of fuel in my oil". Despite the fact that fuel in oil creates sludge, but lack of oil changes (which was not the case) cannot cause fuel in the oil—they continue to lie and say whatever they need to keep from admitting they were initially wrong in refusing my warranty. I paid again for a tow truck to pick up my truck only to receive it with the dash peeling and in the dirtiest state I’ve ever seen my truck. I immediately contacted Marcos and he admitted it was most likely due to them leaving it in the sun and that they have to replace or repair it.  They are effectively rendering my 60-70k truck worthless. Saying it will cost me $20k plus to rebuild the motor that should have never failed. I filed with BAR, NMVB, Attorney General and the FTC. All of which are telling me its wrong and they suggest seeking legal counsel.  What a disaster.

Idk who this tool visser guy is, but dude is just sarcastic and hates his job on the best day. Multiple changed emails with this guys on Durango and I was just mocked for it being out of my “budget”. Nice employees here