Dependable Chrysler Dodge Jeep Ram

Excellent service and customer service, Kevin was great, everyone was really nice and helpful, all the process was really easy and fast, we got excellent service.

Excellent all around , great service, nice people, and great prices compare to all othe dealerships I’ve visited. Process was quick, and I drove off with my car 2 hrs after arriving

Customer Service ONLY review. 1994 Jeep Wrangler, I6, mostly stock. The Emergency Brake Assembly total recall is 20 years old by now (2021 review). The process is simple, you go to the Jeep main site (Chrysler) and enter your VIN, it checks to see if your Jeep is eligible and if it's had the repair done before. All good, Then it sends you to a approved dealership to schedule the repair. All good. The dealership, in this case the poorly-thought-out and completely the opposite for what ALL Jeep owners know but put up with - Dependable Jeep (seriously, 'Dependable' Jeep isn't that the very definition of oxymoron - like a picture of the dealership and the definition in the dictionary type of oxymoron???) was close and it's an easy repair - 3 bots, one cable, two wires - 20 years of replacing about 500,000 of them. First, they send you about 20 emails confirming your coming and your appt and what ever up-sell they can ask for - mostly normal stuff. Give me the name of my Service Manager - Randy and tell me I need to do a pre-checkin 24 hrs before the appt to help with COVID restriction and all that stuff. The pre-check-in links were all dead links - all 6. Directs you to a screen that simply says 'Not Found' - whatever, don't mind. Arriving at Not-Terribly-Dependable Jeep, 'No Mast, No Entry' signs every where and not a single person working there is wearing one - again, fine, whatever. Randy comes over to presumable check me in - has me listed for my appt - all good. Then, informs me it will be about 3 hours to tell me that they do not have the parts in stock and..... - I stopped him there. What do you mean you don't have the parts, isn't that the entire point of making an appointment a couple weeks ahead of time? Randy tried to explain that, using his hand to wave at all the cars in the lot, 'We don't have the inventory to have all the parts on hand for all the repairs on every ...' - I stop him again. What was the purpose of me filling out all the required info on line (VIN, Name, Phone) for an assembly that has been replaced for 20+ years - what possible purpose could you have for me to come in then? We have to make sure it's all working correctly so we can order the parts - Stopped him again. Why - the assembly is just that, a full assembly - no some 'maybe part' that might fix a problem. It's a KNOWN issues and is a KNOWN repair. It's like making an appt at a gas station to get gas then when you arrive the guys says we need to make sure you really need gas before we can order more gas then call you when the gas gets in and then we can start over. Randy wanted to use his tablet as a prop to say 'Look, this thing, pointing at the tablet', it tells me to do what we need to for this recall and, would you like to see it, because it's part of the, ... - stopped him again. Yes, show it to me. This stopped 'ole Randy in his unmasked face. He turned it on to show me the same exact screen I was on to fill out what I needed to register and fix it the first time. Again, I asked, Then why have me come before you have the part?!?! It went around a couple more times but he said 'Well, just see how the other dealerships are going to treat you, be my guest, so somewhere else." HUGE WASTE of my TIME - I can't imagine incompetence is to be sole barrier of blame here but it's got to be a foot race between that in stupidity and need to up-sell, up-sell, up-sell. If this is their level of customer service BEFORE I give them my Jeep for a simple, decades old, factory recall, imagine how the repair would have gone. If you need it fixed there, make sure you get someone to tell you they have the parts on site before you waste a ton of your time dealing with what feels like a fly-by-night outfit.