Premier Chrysler Jeep Dodge Ram Buena Park

Very disorganized, with a total of 5 staff not one was able to take the time to check me in. it seemed like they had appointment conflicts and could not get it together. Second time i have brought my wrangler with the same results. I ended up walking out. The staff were not rude just oblivious to the consumers time and lack of organization.

******BUYER BEWARE****** I purchased a Jeep Wrangler Rubicon on November 1st. My salespersons name was "Neftali Alba" aka "JR" and "Raul" who was the Finance guy. Since when does a Finance guy get involved with the sale of a vehicle when there is a Salesperson handling it? Stay in your lane Mr Finance guy! Prior to taking ownership of the vehicle I observed paint splatter all along the driver's side. (Front fender, mirror, door, rear fender) I made "JR" aware of this, and he had it washed. The paint never came out on any of those surfaces. "JR" advised me that he would set up a time to have me come down to have their detail guy look at it. The following day, I took the Jeep to my detail person (Streamline Detail). They advised me that the paint on the plastic fenders and the mirror would not come out. I called "JR" and advised him of my findings. I advised "JR" that they were probably going to have to replace all of the plastic and mirror because of this. Approximately two days later I drove 30 minutes to the dealership to meet Dodge's detail guy. The detail guy said the same. Now the Sales Manager (Montana) gets involved and advises "JR" to have another service look at it. A week later, I drive another 30 minutes to the dealership to have another entity look at the Jeep. This time they gave me a loaner. The next day, "JR" advised me that the Jeep is done. "JR" offered to drive to my house with the Jeep which he did. I gave "JR" $300 cash because he went above and beyond what I believe what a salesperson should do, but that's when it ended. I know,,,,dumb dumb on my part, I get it. When he arrived, I looked over all of the parts that were supposedly repaired. The drivers side mirror looked like it was sanded down with a piece of sand paper (PIC enclosed) and the fenders had gouges in both of them. I asked him if this was ok with him, and he agreed that it wasn't acceptable. Why would "JR" even bring the vehicle back in this condition. "JR" told me to keep him in the loop on this entire incident. Now the GM ((Agustin Galeana) gets involved. Agustin calls me shortly after getting the Jeep back to notify me that the Sales Manager (Montana) ordered 4 fenders and two mirrors. One week later on Dec 5th I called the dealership and asked to speak with Montana. The receptionist advised me that Montana is on vacation for two weeks. I asked if "JR" was there, and they said he was on vacation too. I called Agustin, and he advised me that all parts were in, but he was waiting for his Service Manager (Moe) to come in to schedule a time. No call from Agustin. I text "JR" at 5pm and advised him of what was going on. Agustin called me 5 minutes after that text and I told him that I would expect better service for just spending 77k on a vehicle and this situation not getting taken care of. Agustin stated, "YOU are very disrespectful!" "YOU are no better than anyone else just because you spent 77k on a car!" "I have people spending that kind of money on cars every day!" He further told me to stop speaking with "JR". I asked him if he speaks to all of his customer's like that, and he repeated what he had just said. At that point, I hung up the phone. According to Agustin, "JR", the salesperson showed Agustin a text that I sent "JR" saying that this incident was a "xxxxSHOW", which it WAS. It wasn't directed to anyone, just that situation was a mess . Agustin took that personally, and I addressed him in an email indicating that it was a text to "JR". Why "JR" did that, I have no idea. "JR" told me to keep him in the loop of what was going on every step of the way from the start, and I did until that occurred. I I received the Jeep yesterday after a month and a half. See the rest of the review on YELP> It wouldn't allow the rest on this platform.

******BUYER BEWARE****** I purchased a Jeep Wrangler Rubicon on November 1st. My salespersons name was "Neftali Alba" aka "JR" and "Raul" who was the Finance guy. Since when does a Finance guy get involved with the sale of a vehicle when there is a Salesperson handling it? Stay in your lane Mr Finance guy! Prior to taking ownership of the vehicle I observed paint splatter all along the driver's side. (Front fender, mirror, door, rear fender) I made "JR" aware of this, and he had it washed. The paint never came out on any of those surfaces. "JR" advised me that he would set up a time to have me come down to have their detail guy look at it. The following day, I took the Jeep to my detail person (Streamline Detail). They advised me that the paint on the plastic fenders and the mirror would not come out. I called "JR" and advised him of my findings. I advised "JR" that they were probably going to have to replace all of the plastic and mirror because of this. Approximately two days later I drove 30 minutes to the dealership to meet Dodge's detail guy. The detail guy said the same. Now the Sales Manager (Montana) gets involved and advises "JR" to have another service look at it. A week later, I drive another 30 minutes to the dealership to have another entity look at the Jeep. This time they gave me a loaner. The next day, "JR" advised me that the Jeep is done. "JR" offered to drive to my house with the Jeep which he did. I gave "JR" $300 cash because he went above and beyond what I believe what a salesperson should do, but that's when it ended. I know,,,,dumb dumb on my part, I get it. When he arrived, I looked over all of the parts that were supposedly repaired. The drivers side mirror looked like it was sanded down with a piece of sand paper (PIC enclosed) and the fenders had gouges in both of them. I asked him if this was ok with him, and he agreed that it wasn't acceptable. Why would "JR" even bring the vehicle back in this condition. "JR" told me to keep him in the loop on this entire incident. Now the GM ((Agustin Galeana) gets involved. Agustin calls me shortly after getting the Jeep back to notify me that the Sales Manager (Montana) ordered 4 fenders and two mirrors. One week later on Dec 5th I called the dealership and asked to speak with Montana. The receptionist advised me that Montana is on vacation for two weeks. I asked if "JR" was there, and they said he was on vacation too. I called Agustin, and he advised me that all parts were in, but he was waiting for his Service Manager (Moe) to come in to schedule a time. No call from Agustin. I text "JR" at 5pm and advised him of what was going on. Agustin called me 5 minutes after that text and I told him that I would expect better service for just spending 77k on a vehicle and this situation not getting taken care of. Agustin stated, "YOU are very disrespectful!" "YOU are no better than anyone else just because you spent 77k on a car!" "I have people spending that kind of money on cars every day!" He further told me to stop speaking with "JR". I asked him if he speaks to all of his customer's like that, and he repeated what he had just said. At that point, I hung up the phone. According to Agustin, "JR", the salesperson showed Agustin a text that I sent "JR" saying that this incident was a "xxxxSHOW", which it WAS. It wasn't directed to anyone, just that situation was a mess . Agustin took that personally, and I addressed him in an email indicating that it was a text to "JR". Why "JR" did that, I have no idea. "JR" told me to keep him in the loop of what was going on every step of the way from the start, and I did until that occurred. Now the Service Manager (MOE) gets involved. Moe calls me up and advises me that he is scheduling the work to be done on Dec 10th at 10am. I called the parts dept that same day to see if my parts were in and they told me that the fenders were, but the mirrors are on backorder indefinitely. I called Moe back to advise him of this because I was told by Agustin that everything was in the other day. Obviously they were not. Moe advised taking mirrors off of another new jeep on the lot which I agreed. I picked up the vehicle today (Dec 16th) and everything looked great. So, after 4 trips down to the dealership, several emails to Agustin that he never returned, several calls to "JR", Montana, Agustin, and Moe, I have my Jeep back. I have to say that the Service Manager (MOE) , advisors and workers were professional, courteous, and actually did what they said they were going to do. Thank you MOE! Everyone that I worked with from this dealership aside from MOE needs to get schooled, and it starts at the top with Agustin Galeana. If I was the Owner of this dealership, he would be the first to go. Hopefully the Owner reads these reviews as well as potential customer's planning on purchasing a vehicle here. This is a completely honest and factual review of this dealership.