Auburn Chrysler Dodge Jeep Ram

I have used the service section a few times now. I am always impressed with how quickly they get work done and are so communicative throughout the process. I travel quite a distance to take my vehicle here verses going to dealerships closer to home because I’m so happy with their work. Side note; Anthony is the best! He always makes the process so easy and he takes care of business.

Mid-Oct 2022, I contacted Auburn CDJR to inquire about ordering a truck and spoke with Josh. Came by around Oct 19th to place the order, Josh’s attitude shifted drastically upon meeting me. He was unprofessional, tossing the paperwork onto the desk and instructing me to fill it out with little regard. This treatment left me so unsettled that I stepped outside. After taking a moment to compose myself, I went back in to order the truck despite the unpleasant interaction because the dealership didn’t have a markup on TRX. Josh did not follow up with me over the next few months. The GM acknowledged the issue, stating that they had been advising Josh to improve his attitude and assured me he would personally oversee my order moving forward. On April 28th, 2023, the GM sent me photos of the truck, confirming that it had arrived and passed their PDI test. The following day, April 29th, I visited the dealership to pick up the truck, which had approximately 23 miles on it (it arrived with about 19). I pointed out a few issues with the trim, so I returned the next day to pick up the truck after they addressed them. The GM assigned another salesperson to assist me with the test drive, but this person was also rude (Sasha). During the test drive, an error message appeared on the dashboard, accompanied by warning lights, and the Assist and SOS button turned red. The salesperson dismissed my concerns, claiming it was just a software update issue. He took the truck to the back, reset it, and assured me the problem was resolved—but I soon realized that wasn’t the case. Over the following months, I returned to the dealership numerous times as they attempted to fix the issue by replacing the airbag, airbag module, and installing software updates. More messages appeared around Oct 2023, The SOS and Assist buttons turns red when these messages appears, the emergency lights come on, signaling a potential emergency. I’ve visited the dealership more than 30 times since, each time encountering new issues caused by their technician (dusty) while trying to figure out what the issue is. The dealership replaced the screen in an attempt to resolve the issue, but it didn’t work. In the process, they damaged the trim and the rearview mirror, which they eventually replaced. The ongoing repairs continue to show up on my Carfax report—even when the damage was caused by their attempts to fix the original Uconnect error. They later replaced the car’s main module and worked on the antenna wires, but none of these efforts resolved the issue. Additionally, they damaged my headliner, which required further repairs. Dusty called me picky for complaining about issues he would cause while trying to figure out the original issue. He even got in my face (in front of Ken the service manager) for calling him out on putting the screen wrong then admitting that he did in fact put it in wrong. After a year and three months of dealing with these problems, I am exhausted. I can no longer keep making the 30-minute drive to the dealership. So I lemoned the car Oct 2024! Ken the service manager told me we can’t reengineer the car and suggested I file for a buyback. Meanwhile, the GM told me, “We don’t want this car here anymore—we can’t fix it.” I filed for a buyback twice, but Chrysler refused both times. It’s currently in Lemon status. The GM, Brandon Gallawa, is a politician—he finds ways to talk around the real issues with their service. He knew I had a lemon the day I bought the car but wouldn’t buy it back himself or do the right thing, leaving me in a never-ending cycle. Ram is a low-quality product, Chrysler is not an ethical company, and this dealership just plays the game to make the sales. They know every car they sell will come back for service. Not one person I know who owns a Ram or Jeep is without problems. If you don’t want drama in your life, stay away from Chrysler—and definitely stay away from this dealer!

Mid-Oct 2022, I contacted Auburn CDJR to inquire about ordering a truck and spoke with Josh. Came by around Oct 19th to place the order, Josh’s attitude shifted drastically upon meeting me. He was unprofessional, tossing the paperwork onto the desk and instructing me to fill it out with little regard. This treatment left me so unsettled that I stepped outside. After taking a moment to compose myself, I went back in to order the truck despite the unpleasant interaction because the dealership didn’t have a markup on TRX. Josh did not follow up with me over the next few months. The GM acknowledged the issue, stating that they had been advising Josh to improve his attitude and assured me he would personally oversee my order moving forward. On April 28th, 2023, the GM sent me photos of the truck, confirming that it had arrived and passed their PDI test. The following day, April 29th, I visited the dealership to pick up the truck, which had approximately 23 miles on it (it arrived with about 19). I pointed out a few issues with the trim, so I returned the next day to pick up the truck after they addressed them. The GM assigned another salesperson to assist me with the test drive, but this person was also rude (Sasha). During the test drive, an error message appeared on the dashboard, accompanied by warning lights, and the Assist and SOS button turned red. The salesperson dismissed my concerns, claiming it was just a software update issue. He took the truck to the back, reset it, and assured me the problem was resolved—but I soon realized that wasn’t the case. Over the following months, I returned to the dealership numerous times as they attempted to fix the issue by replacing the airbag, airbag module, and installing software updates. More messages appeared around Oct 2023, The SOS and Assist buttons turns red when these messages appears, the emergency lights come on, signaling a potential emergency. I’ve visited the dealership more than 30 times since, each time encountering new issues caused by their technician (dusty) while trying to figure out what the issue is. The dealership replaced the screen in an attempt to resolve the issue, but it didn’t work. In the process, they damaged the trim and the rearview mirror, which they eventually replaced. The ongoing repairs continue to show up on my Carfax report—even when the damage was caused by their attempts to fix the original Uconnect error. They later replaced the car’s main module and worked on the antenna wires, but none of these efforts resolved the issue. Additionally, they damaged my headliner, which required further repairs. Dusty called me picky for complaining about issues he would cause while trying to figure out the original issue. He even got in my face (in front of Ken the service manager) for calling him out on putting the screen wrong then admitting that he did in fact put it in wrong. After a year and three months of dealing with these problems, I am exhausted. I can no longer keep making the 30-minute drive to the dealership. So I lemoned the car Oct 2024! Ken the service manager told me we can’t reengineer the car and suggested I file for a buyback. Meanwhile, the GM told me, “We don’t want this car here anymore—we can’t fix it.” I filed for a buyback twice, but Chrysler refused both times. It’s currently in Lemon status. The GM, Brandon Gallawa, is a politician—he finds ways to talk around the real issues with their service. He knew I had a lemon the day I bought the car but wouldn’t buy it back himself or do the right thing, leaving me in a never-ending cycle. Ram is a low-quality product, Chrysler is not an ethical company, and this dealership just plays the game to make the sales. They know every car they sell will come back for service. Not one person I know who owns a Ram or Jeep is without problems. If you don’t want drama in your life, stay away from Chrysler—and definitely stay away from this dealer!