Trotter Nissan Chrysler Dodge Jeep Ram in El Dorado including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

1910 W Hillsboro St
El Dorado, AR 71730

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Trotter Nissan Chrysler Dodge Jeep Ram

Overall Rating:

3.7 (out of 5)

70% recommend this dealer

10 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unprofessional service, hostile service technician

Reviewed by Chris Howe from El DoradoJuly 28, 2020

Unprofessional service technician trying to fight customer. Unprofessional work, unable to preform work in timely manner. Management does not return calls, having customer pay before they can get there vehicle.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

4.8 (out of 5)

Professional and proficient

Reviewed by Michael S from Camden ArkansasNovember 08, 2019

I have been using the service department at Trotter in ElDorado even before it was Trotter. My experiences have been consistently professional and proficient. The service department improved significantly when it became Trotter and Jeremy, the service manager is dedicated to maintain and continually improve the proficiency. He is straight forward and a man of integrity. As with all auto service departments there will are potential issues but none that this service department will not work with the customer to resolve at the highest standard.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Shop still has my car, for 10 1/2 WEEKS!!!!!

Reviewed by Nikki Estes from Springhill, LADecember 04, 2018

DO NOT USE TROTTER!!! I have NEVER in my life been treated like we have with Trotter. Do NOT USE THEM. I cannot express that enough. If it allowed negative stars it would hit every single one of them. Especially the Service Department, and do NOT deal at all with Marcus. They have had our Jeep for 10 1/2 WEEKS (Sept 10-today)! AND it still isn’t fixed. We live 1 1/2 hours away, so a 3 hour trip 4 different times bc they said it was fixed. They also left it OUTSIDE for 6 WEEKS with BOTH front windows DOWN!! When they said it was ready the first time we opened the door and there was MILDEW/MOLD growing in the floorboards!! It smelled absolutely HORRIBLE AND STILL DOES. That was 4 weeks ago after being told by Marcus again and again it would be detailed. NOPE!! We hadn’t had ANY major issues with it until the alternator went out. THAT is why it was towed there originally (Sept 20) I was in Eldorado when it went out on me. It sat OUTSIDE IN THE RAIN AND HEAT with both windows DOWN, VERY thin plastic with holes all in it “supposedly covering the windows”, for 6 WEEKS before they even changed the alternator. THEN we had to buy a new battery that cost us 250.00 on top of that, which the one that was in it perfectly fine before it was towed there. We go to leave and the brake lights won’t turn off. Go back inside and they said it was another part. They said they replaced it and it’s been 4 weeks that this part was replaced and we have been back 3 different times now and the brake lights ARE STILL STUCK ON WHEN ITS CRANKED, which they would know if they ACTUALLY just looked at the car one time, like we have been telling them EVERY SINGLE TIME we go to get it! YET the last time we were there (before thanksgiving) Marcus and another technician was LAUGHING at myself and my husband when we were telling and showing them that the brake lights WERE STILL STUCK ON. This was the 3rd TIME WE HAD TOLD MARCUS HIMSELF WHAT WAS WRONG. Yet he can laugh at us and make snide comments about us when my husband was cranking the car to show him?? He has done NOTHING but lie to us and avoid us. I am SO SICK of TROTTER!! And do NOT expect ANY call backs from them about anything. Bc i promise you you are the one who will have to call them to get any status of your vehicle. They never once offered a rental or a loaner. NOTHING. We live an HOUR AND A HALF AWAY. So it’s a 3- 31/2 HR trip by the time we get home with NO CAR not to mention we have our toddler with us. Not an apology or anything at all. I have never in my life been treated with this much disrespect, absolute ignorance and disdain in my life. We have been nice, have never gotten bad upset or yelled but i am done with that after today. It just shows me they DO NOT care at all about Customers, Customer Service, or even have enough respect for a customers vehicle to put it INSIDE the shop bc the windows won’t roll up!! DO NOT USE TROTTER. At all. For anything. Bc you will be HIGHLY disappointed.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Trotter Nissan Chrysler Dodge Jeep Ram

The Trotters have been in the automobile business since 1937 and we have been committed to offering the absolute best experience to our customers in sales and service. Our goal is to make your car buying experience the best possible. If you're looking to purchase your new dream car you've come to the right place. At Trotter Nissan Dodge Jeep Chrysler Ram we pride ourselves on being the most reliable and trustworthy dealer around. Our inventory is filled with some of the most attractive & superior vehicles you've ever seen!

We're currently remodeling our showroom to provide our customers with the most up-to-date facilities available!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top