Larry H. Miller Chrysler Jeep Dodge RAM Surprise

I purchased a 2026 RAM 2500 Warlock, and to be honest, the experience after the sale was extremely difficult at first. The truck had multiple issues early on, and during those initial visits I felt ignored by my sales rep and pushed aside by management. I was already stressed about owning a brand-new truck with problems, and that lack of communication made my frustration boil over. I was angry, disappointed, and honestly felt like I had made a huge mistake. Things only started to change once I began working with Jim and Mike in the service department. When I first met Jim, I didn’t have much hope left. By that point, I felt embarrassed coming back repeatedly with the same truck, and I genuinely worried that I was being seen as a problem customer. Jim immediately took that feeling away. He listened carefully, treated me with respect, and never once made me feel like I was wasting his time. He communicated clearly, followed up when he said he would, and stayed consistent even when the situation dragged on longer than anyone wanted. Mike, the service manager, stepped in and completely shifted the tone of my experience. He didn’t dismiss what I’d been through or minimize my frustration. He acknowledged it. That alone meant a lot. From that point forward, I no longer felt uncomfortable walking into the dealership. I felt supported. I felt heard. The truck issues themselves have been stressful, and I won’t pretend otherwise. But the way Jim and Mike handled the situation made a real difference in how I experienced the entire process. They didn’t create the problems but they showed up, took responsibility for helping me through them, and treated me like a person instead of a case number. Because of Jim and Mike, what started as a very negative experience turned into one where I can at least say I was treated with professionalism, patience, and genuine care. That’s why I’m leaving this review and express how thankful I am for their patience and motivation to tell me it’s going to be ok. If you’re dealing with service issues here and feeling frustrated or overlooked, my advice is simple, ask for Jim and Mike. They are the reason I’m willing to give the service department credit, and they deserve to be recognized for the way they handled a very difficult situation. As for the truck, we are waiting for an update in the software which will take a few months.

Brought my car into the service department today , I was extremely happy to see that “Sebastian Eshelman” came out to my car to check it in. It’s been a few months since my last visit and he remembered me! The honesty, clear communication, expertise, and exceptional customer care he gives, always makes me feel like a VIP. He will explain complex issues and make them sound simply, and handled the process smoothly and professionally. His charisma and has a magnetic charm, is clearly an amazing experience to be around in itself. Yes, even a simple service on my car was a great experience. Looking forward to another visit.

Mr Garate, my name is John Contreras and have continued to be ignored by your service team. I have shared with you my review which was submitted in October of last year! "Im going to tell you about our most recent experience with this service center. Terribly disappointed with the service I received at this Larry H Miller Service center. I brought my truck in for a multiple cluster issues (Park Sense not available, TPMS not working and a message about servicing the shifter), expecting that the technicians would take the time to properly research and diagnose the problem. Instead, it was clear that very little effort was made to truly understand what was going on. Rather than investigating the root cause, they gave me a quick and generic answer that didn’t address the actual issue. I had to call each day to find out anything and Joseph was little to no help. After spending time and money on a rental, hoping the services would be found, covered with our warranty and corrected; my truck still had the same problems when I left. I later took it to our local shop who actually researched the issue, ran the correct tests, and found the real cause within a day. It’s frustrating to deal with a service department that doesn’t take pride in doing thorough diagnostic work—especially when you rely on your truck for daily use. I expected more professionalism and attention to detail from a dealership service center; to add, to receive the proper work BEFORE OUR WARRANTY EXPIRED. Here is the most recent information we received which this place should have discovered when they had our truck for 6 days! "Technician performed multiple tpms programming with two different scan tools. Was able to confirm sensors are programmed to vehicle however IPC is not receiving correct data from Radio Frequency Hub, IPC has an active code U1489-00: Implausible Data Received From RFH. The RFH receives sensor data and relays information to TPMS Module and IPC. Reset RFH module and reprogrammed TPMS sensors to no avail, only one sensor is reading on IPC display. Based on findings there is a deeper rooted fault between communication circuits between RFH and IPC,TPMS module. Factory level scan tool recommended to attempt reprogramming before condemning potential modules and or circuit integrity failures." Hopefully someone reads this and understand our frustrations. As of 10/22/2025, our truck still doesn't operate correctly." Following this review, Mr Queen reached out to me in attempt to correct the issue. Through conversation, his solution was to bring the truck in for 6 days, give me a loaner car, pair me with service associate TJ and hopefully find the issue. After 6 days, I was told the truck was fixed and the sensors were corrected. Prior to picking up the truck, while on the phone, I continued to plead my case and advising them I know the truck will reset and appear to be corrected, but after a few minutes, the sensors will continue to illuminate. TJ assured me and advise me to come get the truck. After driving 30 minutes away to work for 6 hours, I went outside and automatically the sensors kicked back on! I called Mike and he said he was going to search for "high frequency sensors" and fix it. It is now January 9th! and have yet to hear from Mike Queen; the sensors and messages continue to display on the dashboard. I was told he had the flu in December in his defense. This vehicle is my wife's daily driver with my 2 young boys and this is the kind of service we received. I want this issue to corrected as it was suppose to. I am asking you to step in and correct this issue. 4 months later is completely unacceptable as you can imagine. Please call me and assist.