Airpark Dodge Chrysler Jeep RAM in Scottsdale including address, phone, dealer reviews, directions, a map, inventory and more

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7801 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85260

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Sales: 480-422-5971

Used Cars: 480-422-5999

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Airpark Dodge Chrysler Jeep RAM

Overall Rating:

3.5 (out of 5)

81% recommend this dealer

932 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do not buy from this dealership

Reviewed by Tammy Blsck from UtahJanuary 29, 2023

Worst experience I have ever had buying a vehicle. Took my son getting involved for them to make good on IOU’s. Wouldn’t return phone calls, would tell you they will talk to management and call back, they never call back. I live out of state and it’s been 2 months and my state has yet to receive paperwork so I can license my truck. They lied about options on vehicle. Run away as fast as you can. Only reason they received 1 star is you have to put at least 1 star

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Hello, I would like to apologize for my behavior at our

Reviewed by alwz38January 24, 2023

Hello, I would like to apologize for my behavior at our appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate. While it was wrong of me, I need you to understand just how that button was pushed. First of all, I had an appointment the middle of November for a Dodge recall of an airbag. When I arrived at my scheduled appointment, I was asked if I was planning on waiting, which I was, but then I was immediately told the car would be at the dealer all day.. My schedule did not allow for me to be without a vehicle, I had not made plans for this, because I was not forewarned, so I needed to reschedule. I would think a notice would be courteous, but I am just the customer. I made an appointment for the end of December (the 28th), over 5 weeks away. Then a week before the appointment, I called and asked if the appointment could be pushed back one day to December 29th. No worries is what I was told. My husband was coming in from out of state so that we could take the car to the dealer with a second car available for pickup by that driver. I received 2 texts on the 27th, while in CA, confirming my appointment on the 28th. I called and explained that we had an appointment on the 29th but we had decided to leave CA a day early and would take the 28th. No worries is what I was told again. When we arrived at the service department for our appointment, we were told that we could leave the car until the beginning of the following week, January 3rd, because four techs had called in sick. We tried explaining that it was impossible because my husband was going to be leaving the state again. I was offered a Lyft but that was going to be inconvenient for me because I have to go back to work. As we were told, in a very rude manner, that you had "200 cars in the back with the same story, and we should really just deal with it" was when I reached the point that my buttons were pushed. We did everything to make these 2, rather 3 scheduled appointments. I am not sure what more we could have done. My husband flew to Arizona, we left CA early, we made it to our appointments on time, and we moved our appointments to make it easier for your scheduling but now we are told that we have to be inconvenienced again. We were also educated, by your service advisor, on the economy and the issues with techs because that is what is happening across the USA and basically, so sad to be you. We were asked to leave and take our business elsewhere because we were not able to be more flexible. I asked if we could go to any Dodge dealer or an individual technician. I was told that I must find another Dodge dealer, so we will. I would also like to point out the number of texts I received wanting to know if I wanted to sell our car to your dealership. While we had not considered it, I am in the market for a new Challenger so thought that I would check them out while at your dealership. My husband and I talked about trading in my 2019 performance package mustang that just hit 19,000 miles on a Challenger and maybe trading in this 300 STR8 but we will look at another dealership since we were asked to leave because we weren’t flexible with our 3rd appointment. Again, I am sorry for my behavior. We were frustrated because we left our family to make sure we made this appointment, we rescheduled a couple of times, we did our part, but it wasn’t good enough and then we were asked to leave because you have 200 cars needing repairs that have the same story. That, Sir/Ma’am, is not good advertising for someone that was in the market for a new vehicle from your dealership. I hope you find reliable technicians and maybe, just maybe, a service associate that shows compassion instead of hostility. It was not our fault that you are behind. We were just trying to get a Dodge recall taken care of. We are not the type of people that put reviews on Yelp, Facebook, Twitter or any other social media programs, but we are the type of people that will remember where not to go. Thank you for your time.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had the best sales man Stanley Elias.

Reviewed by Angela January 07, 2023

I had the best sales man Stanley Elias... he listened to what I needed and what I wanted. Stanley was kind and professional! He got me a great deal. Stanley took extra time show the features I my new truck. I would send anyone to Stanley! Thank you to all that helped me Stanley, Ethan and Brandon:)

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Airpark Dodge Chrysler Jeep RAM

Airpark Dodge Chrysler Jeep RAM Fiat is committed to delivering an exceptional purchasing experience for each and every one of our customers. Please take a look at our large inventory of new and used vehicles or schedule a test drive in one of our sporty performance sedans! Shopping for a car has never been easier with Airpark! Our spot-on information and car and SUV specs allow you to narrow down your top picks and take control of your buying experience like never before. It's like having your own personal review expert by your side day and night! Research your next vehicle with Airpark Dodge to save time and more importantly money!

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