York Dodge Chrysler Jeep RAM in Prescott including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

500 Prescott Lakes Pkwy
Prescott, AZ 86301

Get Directions
Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of York Dodge Chrysler Jeep RAM

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

192 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor customer service in the Sales Department

Reviewed by VicB from Prescott, AZMarch 27, 2021

Poor follow up on a new car order. Offered to sell me a new Jeep order at MSRP. Never seemed interested in following up or ordering s Jeep for me. Instead I got great service from Wally at Moore in Peoria. Ordered my Rubicon 4xe from Wally at a great price, totally hassle free.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

2.3 (out of 5)

Zero after sale service

Reviewed by Oliver from PrescottAugust 31, 2020

Buying was easy as knew what we wanted, it was there, and was willing to pay the price. The facility and staff atmosphere was “cold” and staff unfriendly. Finance was rude when refusing to buy all the “extras.” Days later had an isssue for the salesperson to answer. He switched us to another who has never called back, and after again reaching out to the salesperson never a return call. If one wants or expects after sales service, avoid York.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible

Reviewed by Disgruntled from Prescott, AZDecember 18, 2019

Tried to deal on a new Jeep Wrangler about a year ago. Couldn't agree on a deal. Very poor communication with sales department. Bought a 2018 Wrangler JL in Las Vegas. Warranty service guaranteed to be performed at York. It's horrible. Poor communication has become ZERO communication. Vehicle recall - NEVER notified. Second issue with Jeep actually went worse than the first - which I thought was nigh impossible. Vehicle promised by 1pm. I called at 1:30 and was told it was being looked at - and they'd let me know. I called back at 4PM and got voicemail - left message - nobody called back! Called again at 4:53 as I needed the vehicle before they closed. Left another message. Someone finally called me at 5:00 PM. When I arrived at the dealership (a 40 minute drive from my house) the service advisors were ready to leave (coats on) - NO EXPLANATION WAS GIVEN. No description of what work was performed. Just - "cashier has the paperwork". I sincerely hope I don't need further warranty work at this facility. Their "service" is disgraceful.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About York Dodge Chrysler Jeep RAM

York Dodge Chrysler Jeep Ram always maintains competitive new and pre-owned inventories of Chrysler Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians we're here to provide a fun easy and valuable automotive shopping and service experience. Stop by our dealership today at 500 Prescott Lakes Pkwy to see for yourself!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top