Car shopper
Reviewed by Spencer
in Peoria, Az
November 07, 2019
Bought a used car nearly $22.5k. 5 months later, bad battery, left stranded. Sales manager (Spencer) basically says too bad so sad, “normal wear and tear.” No compassion, failed dealer mission, no fix.
Buyers, 2 SUV purchased (1 New, 1 Used) purchases
Reviewed by Dave P.
in Peoria
September 28, 2019
We have been working at finding the right SUV to meet our needs. On your website I found 2 that would fit our needs. I called, asked for the Fleet/Commercial department spoke with Steve Sand we made an appointment for the following day. On the way to our appointment I received a call from Rick Watson. Rick said Steve had turned us over to him. Rick was very helpful and sincere. Our appointment at 10:00 AM and drove off the lot at 6:00 PM, 10 hours at the dealership and the very reason we took the time to check your inventory and asked to work with the Fleet Department with an appointment. It is Important to note the first SUV found on your website, we drove is the one we purchased. The Sales Manager Randy and Nick in Finance were very helpful in getting the car deal done. When signing the paperwork in the Finance office, I noticed there were are numerous forms that required signed “As Is”, more then I remember signing on the previous used vehicles we have purchased. Tired and worn out, I drove the new purchase home and parked it in the garage. The following day in the light I realized they had removed the plastic from the carpet and the Original Factory floor-mats where missing, this SUV Touring package would have had 3 rows of floor-mats. I called Rick, he said the floor mats, he looked for them at the time of delivery detail, they did not do because of the late delivery hour, and they were not available, then I remembered the numerous “As Is” forms signed. I was hopeful they would find the floor-mats somewhere at the dealership as they are not factory Chrysler or Jeep. I am very disappointed that at the time of delivery Rick failed to mention he looked for the floor-mats and they were missing and not available, perhaps he thought the deal would un-wind over floor-mats.
Day one, as we were leaving, Rick suggested we give them a chance to sell us a New SUV because the incentives are very good at this time. He assured us the process would be simple and fast as they had everything they needed to get it done, so we made an appointment for the following day, 10:00 AM.
Day two, I honored our appointment with Rick the following day even in light of the floor-mat missing issue. Rick was again very helpful in finding the right New Jeep for our needs however, after the many assurances that your dealership finance resources are very extensive, the sales department and finance department could not get it done. After another long day we left your dealership disappointed.
Yesterday, we traveled to the dealership to cancel our trade-in mechanical breakdown and Gap insurance. After we were told by your dealership, finance rates and a reasonable payment could not be done we had given up on getting into a New SUV. They offered to try, 4 hours later we drove away in a New SUV of our choice with manufacturer financing.
I was reluctant to leave this feedback as we are positive people however; I thought you would want to know.
Respectfully,
Dave P.
Fully Committed to Customers!
Reviewed by Ken and JoAnna Leigh
in Sun City West
July 06, 2018
*****We purchased a vehicle from MCJ and it was the Best experience with "car dealers" ever! When we arrived we were greeted by Chris Westley who took time to listen carefully and attentively to what we were looking for in a vehicle. He then showed us a number of vehicles in the models we were considering and thoroughly explained each one to us. He worked very diligently for us to secure the price we needed for our budget and price range! As a new friend to us, the word "Trustworthy" is what we would you to describe him.
After we decided on out vehicle, Chris walked us over to Troy Miller in financing. Troy took time to go over and explain everything to us, answer all of our questions and secure for us the very best financing!
This is a family owned company and we can honestly say that "we were treated like family" - with care, respect, integrity openness and honesty! Throughout the entire process we felt only care and concern for our needs!
