Earnhardt Chrysler Jeep Dodge RAM in Gilbert including address, phone, dealer reviews, directions, a map, inventory and more

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1521 E Drivers Way
Gilbert, AZ 85297

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Sales: 866-753-6156

Used Cars: 888-451-1233

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Earnhardt Chrysler Jeep Dodge RAM

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

1099 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Thank you Kenny, the service was completed as stated.

Reviewed by DanJuly 23, 2022

Thank you Kenny, the service was completed as stated. This was our first service with this truck and dealership. Perfect, thank you.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Dan, we are proud of Kenny and his efforts to provide you with a smooth service visit! We hope to see you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service, all was done as promised and the

Reviewed by osno00July 23, 2022

Excellent service, all was done as promised and the customer service greeted and attended to my needs with professionalism!!! Thank you

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are so happy to hear that our service team made sure you left a satisfied customer! We look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Shame on Earnhardt Jeep Service department.

Reviewed by Mike OJuly 22, 2022

Shame on Earnhardt Jeep Service department. Please share this story with all of those in the East valley you care about. If you are part of the Public Safety family please beware. Earnhardt Jeep advertise they appreciate and honor first responders, but I have experienced the complete opposite. Earnhardt Jeep service department failed to properly diagnosis and repair my Jeep which led to catastrophic damage requiring a complete replacement of my motor at around 73,000 miles. I took my Jeep in for service due to hesitation/stalling and a vibration. Diagnosis was #3 intake rocker and tappet damaged and destroyed the cam lobe and broken motor mounts. Parts replaced: Camshaft-intake, Gasket-cylinder head cover, Gasket plenum, Arm valve, Tappet, valve lash, Hose-PCV, Engine Mounts. 8 weeks later I take my Jeep in again for the exact same thing. Diagnosis: During inspection found cylinder #3 (AGAIN), and #5 (this time) with damaged intake rockers and camshaft. Rockers are dark in color, almost as if they are burnt/oil starved. Further inspection found that the exhaust rockers, which provide the lubrication for both the exhaust and intake camshaft, are full of fibers preventing the lubrication process. Removed oil filter and found “THE OIL FILTER IS SOURCE OF THE FIBERS”. Due to the catastrophic damage the entire motor needed to be replaced costing over $10,000 and they weren’t covering it under my LIFETIME MAXCARE WARRANTY. The Earnhardt service manager stated that I needed to talk to Valvoline because it was their aftermarket filter that caused the damage. Never acknowledging or taking accountability for the failed original repair 8 weeks earlier of course. I worked my way up the chain of command at Valvoline and the area manager went to speak with the Earnhardt service manager. The Earnhardt service manager told the Valvoline area manager the filter was of the wrong size (too long) and the filament came apart from the oil filter and led to the engine valves failing. The Valvoline area manager sent the filter to be tested at Champion Laboratories and returned with the following results: The filter is completely intact and dimensionally correct, there was no evidence of excessive pressure or of an interference fit, and the filter fit properly into the original manufacturers oil filter housing. I take the results of the lab test back to Earnhardt expecting them to take accountability for their misdiagnosis, failure to properly repair the original problem, and honor the Lifetime Maxcare warranty, but they doubled down on their lack of integrity. Now, they have decided to change their reason for denial to claim the damage is now caused by an “outside influence in the form of a foreign fibrous material not manufacturers defect.” This, I can only assume, is because a denial of a warranty claim based solely on the use of an aftermarket part, that has been disproven to be the cause of a problem, is a violation of the Magnuson-Moss Warranty Act. The Earnhardt service department has demonstrated to me a complete lack of integrity, competence, and compassion. They quote Tex Earnhardt on their website as saying, “Treat everyone the way you would treat your mama!” If they treat their Mama’s this way they should be ashamed of themselves.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Mike, Our team found outside influence in the form of a foreign fibrous material that was the cause of the failure. Regardless of where the material came from, the manufacturer will not cover the repair as it was not a failure due to a manufacturer defect. This is a manufacturer decision based on the discovery. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Earnhardt Chrysler Jeep Dodge RAM

Earnhardt Chrysler Jeep Dodge Ram has been one of Arizona's leading dealerships for years. We offer every model from our manufacturers including Jeep Wrangler Dodge Durango Challenger Chrysler 200 & 300 Ram 1500 trucks and Heavy Duty 2500s.

We service every model our brands have ever sold plus other Chrysler brands like Plymouth and Eagle. Our award winning 5 Star Service helps guarantee you'll have the best experience in our service department. Earnhardt also specializes in all Mopar parts including Mopar Performance parts.

Stop by Earnhardt today. We're now located in the SanTan Motorplex at Loop 202 (San Tan Freeway) & Val Vista.

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