Planet Chrysler Dodge Jeep Ram FIAT in Flagstaff including address, phone, dealer reviews, directions, a map, inventory and more

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5190 N. Test Dr
Flagstaff, AZ 86004

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Planet Chrysler Dodge Jeep Ram FIAT

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

144 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Beware of insulting added costs

Reviewed by Yotesfan from Flagstaff ,azMarch 23, 2021

They had a car listed on their website for about 17700. Everything when fine until the paperwork began. They only applied some of the listed discounts from their website and tried to charge me about 1500 for a “northern Arizona package”. When asked about the package,all I was told was that it covered the tint that they put on the car. The man I spoke to clearly had no plans to budge on the insulting charge for tint. He tried to justify the charge by say that “all dealerships do it” as if that flimsy excuse justifies a sleazy business practice. I know dealerships add fake fees to make a bigger profit usually in the form of “documentation fees” and was ok with the 499 they charged for it, but 1500 for a tint job that could be done at a fraction of the cost is ridiculous. Out the door BEFORE tax’s and dmv fees was a bit over 22000 due to the fees and not honoring all of the listed discounts on their website, needless to say, we walked.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Absolutely terrible customer service!!!

Reviewed by Larissa from FlagstaffJuly 27, 2020

I want to explain why I'm rating this dealership a 1 star. I was helped by Zach, who was an amazing salesman. He offered great service and genuinely seems to care about his customers feelings, needs, and wants. HOWEVER, the dealership as a whole is just terrible. The management there does not care about their customers. All they care about is making a sale and nothing else. If someone DOES NOT want to come inside they shouldn't be forced to. If a customer says they aren't looking to buy a car at the moment or realize they can't afford a car right now, they should not be guilt tripped or constantly bothered by the dealership. This kind of attitude makes me, and I'm sure other people, very uncomfortable and quite frankly is a huge turn off. They need to get their act together and realize that they need to work on their customer service, otherwise they will lose customers. I will NEVER be going back to this dealership again and I will be looking elsewhere to buy a car.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Over-promised under delivered straight out lied

Reviewed by John Jameson from Flagstaff, AZApril 17, 2020

I brought my vehicle in for an oil change and tire rotation. They told me they did the tire rotation but in fact they did not. I had marked my tires just before I went in to see if the tires were actually getting rotated and they were not, their multi-point inspection form was also a complete lie, they said they checked things that they did not and the information on the report was wrong.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Planet Chrysler Dodge Jeep Ram FIAT

First and foremost it truly is a great honor to bring an amazing product to Flagstaff. Through us the car buying experience is going to be redefined finally giving way from what should have been to what is. Planet is well aware of the hassles and headaches that purchasing a vehicle can bring. Bearing witness to these tribulations has not only made us innovative; but has also granted us insight as to what the car buying experience should be. We have formulated ground breaking methods; however more importantly we have embraced and accepted exactly what the customers have been asking for; an honest hassle free experience.

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