Swanty's Chrysler Dodge Jeep RAM

Terrible unrespectable service

Reviewed by Claude Rhodes
in St. Anthony, Idaho
December 03, 2019

My husband Claude Rhodes booked an appointment for our pick up a 2012 Dodge Ram 3500 to be looked at two weeks in advance of the appointment. The appointment was for 7:30 a m Monday December 2nd 2019. At noon he noticed our pickup was still sitting outside so he went inside and asked if it was done oh, he was waiting in the waiting room all this time. He was told no that there was two vehicles in front of him. No one had the courtesy to even let him know anyting he just sat and sat. At 2:30 p.m. that makes it seven hours of sitting in the waiting room, Claude went and got the keys to the pickup and cancel the appointment and told him we probably would never come back. We feel our time is as valuable as their time. I cannot believe how customer service has gone downhill when they have all these achievement awards on their wall