Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage in Anchorage including address, phone, dealer reviews, directions, a map, inventory and more

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9600 Old Seward Hwy
Anchorage, AK 99515

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Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

70 out of 77 people said they would recommend this dealer

1 (out of 5)

HORRIBLE

Reviewed by TGIBSON in ANCHORAGE, AKMay 24, 2021

HORRIBLE. I PURCHASED A VEHICLE IN 2019 BRAND NEW BY THE WAY THAT ENDED UP BACK IN THE SHOP THE NEXT WEEK AFTER PURCHASE, THEY HAD THE TRUCK FOR THE FIRST 3 MONTHS AFTER I PURCHASED THE VECHILE FIXING THE PROBLEM, FINALLY GOT MY TRUCK BACK "FIXED" THEN THE HAD TO HONOR THE DEAL FOR PLACING AN AUTOSTART ON MY VEHICLE WHICH WAS PART OF THE SALE. WE DID NOT GET A SAY IN THE AUTOSTART THAT WAS PLACED. WE THEN MOVED TO TEXAS STARTED HAVING THE SAME STARTING ISSUES WE HAD JUST AFTER WE INITIALLY PURCHASED THE TRUCK SO WE TOOK IT TO THE LOCAL DEALER IN TEXAS A FEW TIMES ONLY TO BE TOLD THAT DUE TO SECURITY FEATURES PLACED ON THE 2019 RAMS THE AFTER MARKET AUTOSTART WAS NOW CAUSING THE STARTING ISSUES AND WOULD NEED TO BE REPLACED WITH A MOPAR AUTOSTART. CALLED THE DEALERSHIP IN ALASKA SPOKE WITH GREG THE SALES MANAGER AND WITHOUT EVEN LOOKING AT OUR TRUCKS SERVICE HISTORY DENIED THE PROBLEM AND STATED IT WAS NOT THEIR ISSUE AND WOULD NO PAY FOR THE REPAIRS OF THE AUTOSTART THEY PLACED ON MY VEHICLE. I ASKED THE PROBLEM TO BE SENT TO THE GM, I WAS TOLD I WOULD RECEIVE A CALL EXPLAINING TO ME WHY THEY WOULD NOT BE RESPONSIBLE FOR THIS ISSUE BUT THE GM NEVER CALLED US BACK. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. THEY HAVE EXTREME LACK OF COMMUNICATION, LACK OF FOLLOW THROUGH AND LACK OF CHARACTER. THEY COULD DO THE RIGHT THING IN THIS SITUATION BUT REFUSE TO EVEN CONSIDER OR NEGOCIATE OPTIONS WITH US. THEY WILL PAY ALL NICE AND FRIENDLY UNTIL AFTER YOU SIGN THE DOTTED LINE. FINE SOME ONE THAT WILL DO BETTER AND HAS INTEGRITY.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Never Never Again

Reviewed by Jennifer worman in SoldotnaAugust 30, 2020

Lithia chrysler dodge jeep is by far the worst. I was denied even with a cosigner. I was waiting in the truck for there decision and never got it. They talked to my co signer and never said a word to me. The cosigner told me they would approve him alone for a new vehicle or one that was a 2013 with 85,000 miles or less. But not with me on it. This was all discrimination on me for being disabled and only recieving disability. The only reason he was a co signer was for the income. So why would they approve him without me? With a bankruptcy on his credit within last 4 years? I have no bankruptcy no repossession and a car loan that was in good standing, paid in full, and closed last year (all from another lithia dealer and my credit was worse then when i purchased that vehicle)? The sales person mike never once saud a word to me once he took the paperwork to the finance person nothing about the denial or anything. This is discrimination against a disabled person and it is so uncalled for. I will be reporting them.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Dodge Caravan

Reviewed by Scott in Anchorage, AKFebruary 20, 2015

Best buying experience I've ever had for a car. I knew what I wanted in a car and the dealer didn't try to sell me anything else, refreshing.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

About Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

From new and used Chrysler, Dodge and Jeep vehicles to auto loans to OEM car parts, Lithia Chrysler Jeep Dodge of Anchorage really is your one-stop full service dealership. Our experienced staff has the experience and expertise to point you in the right direction, whether you need vehicle repair, financial assistance, a new car or anything else. Come and see our impressive dealership at 9600 Old Seward Highway, or simply call us. We look forward to helping you!

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