Opelika Ford Chrysler Dodge Jeep Ram in Opelika including address, phone, dealer reviews, directions, a map, inventory and more

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801 Columbus Pkwy
Opelika, AL 36801

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Sales: 334-744-1021

Used Cars: 334-744-1021

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 3:00pm

Reviews of Opelika Ford Chrysler Dodge Jeep Ram

Overall Rating:

4.5 (out of 5)

80% recommend this dealer

152 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DONT DO IT!

Reviewed by Paul Murphy from Fort Mitchell ALSeptember 16, 2021

I dropped my truck off Monday because the check engine light came on and it had three recalls on it that they had parts to fix it, i called Wednesday to check on the status they said it was being diagnosed called to check Thursday same thing it takes a max of about 10to 15 min if you don't know what you are doing, so if you don't have a spare car to drive or cant get a rental don't take your vehicle here.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Paul, we strive for 100% satisfaction, and we regret to find out that this was not the case. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (334) 749-8113 so we can work towards a resolution. We look forward to hearing from you.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Deceptive practices

Reviewed by JBD1021 from Troy, Alabama September 10, 2021

Their website says that they’ll beat the online price by $500 but that’s a lie. The salesperson I spoke with said that she would beat a quote I was given in Montgomery but they wouldn’t. They added $6000 in fees instead. They’re charging a $2500 admin fee just to buy a car because of COVID. What a joke.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.3 (out of 5)

Charge U More After What U Sign & Agreeded To Pay

Reviewed by FloridaNative from Opelika, ALJune 27, 2021

I had an oil leak that I wanted to get it checked out. I made an appointment and dropped my vehicle off and signed an agreement with the amount I would pay to get it looked at which would be $199.95 when I returned my total was now $251.25 because I was charged a $4.99 document storage fee and a charge for repair order for $42.49 when I asked what the document storage fee was the receptionist said it's a paperwork storage fee but when asked for a printout if repairs she said my ticket had been closed out and she would write it on my ticket but why pay a storage fee for information you didn't store and why charge me a repair order fee when nothing was repaired it's ridiculous . My total came up to about 5,000 for repairs that I declined and took my truck to someone else and of course it was no where near that price . The total amount for the truck wasn't the issue to me it was the random charges that couldn't be explained but then they also stated that if I had the work done at ford within 30 days of the ticket the charged would be taken off ... I would recommend anyone to go here but Rivertown Ford which is in Columbus GA did an amazing job when I switched to them maybe try that if your looking for great customer service and actual quality work.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We take our customers? comments seriously so we hope that you?ll give us a call at (334) 749-8113 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Overall Facilities 5

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Opelika Ford Chrysler Dodge Jeep Ram

Opelika Ford Chrysler Dodge Jeep Ram in Auburn AL Opelika AL Phenix City AL is proud to be an automotive leader in our community. Since opening our doors Opelika Ford Chrysler Dodge Jeep has maintained our solid commitment to our customers offering a wide selection of cars and trucks and ease of purchase.
Opelika Ford Chrysler Dodge Jeep has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules); and as always Opelika Ford Chrysler Dodge Jeep offers competitive pricing for your automotive maintenance needs. Please feel free to contact us.Call or text 334-744-1021

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