Stokes Automotive in Clanton including address, phone, dealer reviews, directions, a map, inventory and more

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86 Peach Tower Rd
Clanton, AL 35045

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Sales: 877-423-4949

Used Cars: 877-616-2487

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Stokes Automotive

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

137 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Where do I begin...I began looking for a truck...

Reviewed by richeh0329June 22, 2021

Where do I begin... I began looking for a truck approximately two weeks ago and was referred to Stokes Chevrolet by my father-in-law. When I went on their website I found the truck I purchased and it was listed with the "Stokes Low Price" of $63,095. When my wife called to begin the purchase process they sent us an adjusted price of $66,093. I then inquired about the price difference when compared to the online price. They said they made a mistake online and would not honor their own advertised price. My wife asked to speak to the manager (Mike) and was told that he had then changed the price at that moment. I later called myself and asked to speak to the same manager and was told that "Mike" had went home for the day and was placed on the phone with a different sales manager (Brad Horton). I began to explain the situation to him about the price being changed during the negotiation process and he stated "that wasn't possible". I then explained to him what "Mike" had told my wife and he continued to tell me it wasn't possible. My wife later emailed the owner and received no response. At that time I decided to look at options at other locations and was unable to find the truck I wanted at any other dealership within a 500 mile radius of my location. That is the only reason I continued with the purchase from Stokes Chevrolet. When I arrived at Stokes Chevrolet to complete the purchase I did a walk around inspection of the vehicle prior to signing any additional paperwork. During the inspection I found two locations on the vehicle that had minor paint and plastic damage. Mr. Tom Brown, the salesman, immediately went to get someone to remedy the issue. When Mr. Brown returned there were three employees with him (General Manager, MIKE KAMPPINEN; Warranty Clerk, MICHELLE PRICE; and on additional gentleman by the name of David) Neither of the three individuals introduced themselves. I got their names from the stokes employee page and David's name came from Mr. Tom Brown. The three individuals began talking amongst themselves about how to remedy the issues. They initially wanted to me to leave the truck for them to correct the issues but that was not an option for me as I live out of state. The general manager Mr. Kamppinen suggested that they could order the piece of tail gate trim that was scuffed up and I could replace it myself. He also suggested that they could just use "touch-up paint" to fix the chipped off paint on the front bumper. I politely stated "with all due respect this is a brand new vehicle and I am paying a lot of money for and we will not be touching anything up. Its a brand new vehicle and I expect it to be in brand new condition when I purchase it." We then discussed a plan to get the issues corrected at a location more convenient to me and Mr. Brown ensured I was satisfied with the outcome. Mr. Brown then went over everything on the vehicle with me to show me all the features. We started on the outside of the truck and then the inside. He covered every button in the truck with great detail and asked if I had any additional questions. I did not have any other questions at that time so we then took it for a test drive. Upon return from the test drive we completed all sales paperwork. During that process, no manager came to thank me for my business or asked if I was satisfied. In fact, Mr. Tom Brown was the only one that shook my hand and thanked me for my business. With the exception of Mr. Tom Brown, I have never met such a collective group of dishonest salesman that have no concern for customer satisfaction for continued business. Furthermore, it was very clear to me during this purchase process the owner does not show any concern for customer satisfaction. If I never have to do business with Stokes Chevrolet again it will be too soon. With that said, I would recommend to anyone in the market for a vehicle to be leary of the "Stokes Low Price" listed on their own website and to avoid doing business with them at all costs.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience N/A

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.3 (out of 5)

Service tires

Reviewed by Billy David Bailey from Maplesville, ALMay 30, 2021

No printout on how tires balanced, no one said anything about if the tires would balance or not, but offered diagnostic for 150, and told it probably needed front end work (that supposed to have done there right before we bought the truck there) before they even looked at the truck. Odd that no one ask for the key to the lugs to take the tires off while I waited over 1.5 hours. Took the truck to a local shop and they were able to tell me immediately I had a bad tire and exactly which one it was even though "they are mud tires" which I was told several times. I was also told "we'll do the best we can" but didn't realize the best you could was less of a service than I had received with my other vehicle. Left message for service manager Dana Jones to please call me but he never did. Poor communication, customer service all the way around.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Lied about a 2021 Trail Boss price. Neil

Reviewed by sharri howard from VINCENTMarch 16, 2021

Found a new Trail Boss on Cargurus for 39568. 2021 model. Called and Spoke with Neil he said the Truck was sold yesterday; he turned around and upped the price 40568. Beware of this Dealership Stokes chevrolet in Clanton. They are liars. Dishonest

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

As I tried explaining to you when we were talking, it takes hours to update the website, and no one was lying to you. The truck you were interested was a sold unit. Unfortunately, it did not come off of our website until the next day. The problem wit the price was that it was sold as a fleet unit. When that happens, all retail discounts are removed. That is why the price was different. It makes no sense for us to lie to you about the price of a vehicle that was already sold. I am sorry that it was too confusing for you, and wish you luck with your vehicle purchase.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Stokes Automotive

Welcome to Stokes Automotive. A small town dealership owned and operated by a local family not a corporation based out of some high-rise in a big city. A place where you are treated like family not just another customer. A company that isn't just in a small town but a part of the community. A dealership that doesn't just sell you a car we sell you our commitment. We have over 400 vehicles in stock across seven brands and we will do everything we can to get you into the one that best fits your needs.
We are Stokes Automotive and we do things differently here.

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