790 North Brindlee Mountain Pkwy
Arab, AL 35016
Sales: 256-586-6041
Used Cars: 866-414-7765
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | Closed |
See all dealerships near Arab, AL that carry Ford, Dodge, Jeep, Chrysler, RAM
Overall Rating:
3.3 (out of 5)
58% recommend this dealer
19 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Stay away from something you might regret!
Very bad experience with the general manager as well as their parent dealership in Lake City, FL. I will never buy another vehicle from either dealership. This interaction had nothing to do with the sales department.
Maximum rating = 5
I initially gave a 5 star review on June 8, 2023.
I initially gave a 5 star review on June 8, 2023. However, this has been a horrible car buying experience. I went to register my car and get a tag, but the title app was missing in the paperwork. I contacted the dealership and all I’ve been told is they were coming to my house because they need me to sign more paperwork and they’ll bring the title app. I haven’t seen or heard from anyone. I have 2 days to get a tag, the check engine light and low tire pressure light came on when I drove the car home on the day that I purchased it. They added on extras for lifetime tire and rotation, and something to put on the windshield, but I live an hour from the dealership and it’s not convenient for me to take the car to get the tires rotated and balanced. Plus it’s cheaper to have it done where I live, but they charged me for their service and it was added to the financing of the vehicle. At this point… they can give me back my down payment and get the vehicle. Brandon was super nice while he was trying to sell me the vehicle, but he hasn’t followed up with me and he sold me a vehicle that already had issues. North Country Ford in Arab, Al is very shady. I guess I was an easy target because they felt that I was desperate for a vehicle. I’m not signing any other paperwork so the vehicle can be picked up once you’re ready to come get it. Just bring my down payment with you.
Dealer Response
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, Sandy, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Maximum rating = 5
Very nice and very quick.
Very nice and very quick. Loved the customer service. Gave us free waters while waiting
Maximum rating = 5
Our Customer Commitment
At North Country Chrysler Dodge Jeep Ram and Ford we're dedicated to satisfying our customers. This is true from the moment you step on to the lot to when we hand you the keys of your new or used vehicle to coming in for exceptional service and maintenance all the way down the road to when you decide to upgrade to something a little newer. We continually look forward to wowing you with our exceptional service and professional staff and prove that we truly appreciate the opportunity to earn your business.
Find out what your used car is worth with our appraisal tool.